OEM Program Manager

Accountabilities: Manage relationships and day-to-day interactions with OEM program partners, keeping initiatives on schedule and aligned with their requirements Ensure teams consistently meet service level agreements (SLAs), maintain clear records of internal and external communications, and deliver high-quality customer service Serve as a subject matter expert on company products, core systems, and platform functionality, communicating the value of available services to OEM partners Act as the liaison between Marketing, Development, and other internal departments to identify bugs, product improvements, and feature requests required to meet program expectations Communicate OEM program requirements, compliance initiatives, and updates to relevant internal teams Monitor partner communications and ensure every program-related email receives a timely response from the appropriate department Identify service or communication gaps and ensure internal teams represent the organization professionally in all partner interactions Recommend workflow and process improvements that increase efficiency and strengthen partner support Identify and develop opportunities to grow recurring revenue and improve dealer retention across OEM programs Requirements: Bachelor's degree 10 years of experience in technology-related customer service or a comparable client-facing environment Hands-on experience using a proprietary content management system (CMS) Proven experience selling and retaining SaaS revenue within major client accounts Strong communication, relationship management, and leadership skills Ability to take initiative, solve problems independently, and follow through reliably Proficiency in Microsoft Word, Excel, and Outlook Ability to coordinate effectively across teams and manage multiple partner requirements Experience working with third-party vendors providing products or services to customers is preferred Must reside in the United States; the position is not open to applicants residing outside the country Successful completion of a background check is required as a condition of employment Benefits: Targeted annual salary of $85,000, with the final offer potentially adjusted based on relevant experience, training, certifications, internal equity, market conditions, and role responsibilities Remote work arrangement within the United States Medical, dental, and vision insurance Company-matched 401(k) plan Flexible paid time off and sick leave Six weeks of paid parental leave Eight paid national holidays Company-paid basic life insurance Optional supplemental life insurance Voluntary short-term and long-term disability insurance Voluntary pet insurance Optional healthcare and dependent care Flexible Spending Accounts (FSAs)