Network Operation Engineer

Accountabilities: Monitor network infrastructure using Zabbix, Grafana, flow telemetry, and alerting systems, identifying deviations from normal network behavior and investigating potential incidents. Troubleshoot network faults independently by validating alerts, gathering technical evidence, localizing issues, and resolving incidents involving BGP sessions, links, latency, capacity, routing, and upstream connectivity. Maintain network health proactively by performing route propagation checks, validating RPKI and filtering policies, reviewing peering and transit sessions, and identifying capacity or performance degradation before it becomes an outage. Work with AI-assisted operational tooling, telemetry, topology information, configuration history, and runbooks to accelerate incident diagnosis while applying independent technical judgment to proposed causes and fixes. Develop scripts and automation using technologies such as Python, Bash, Jinja, NAPALM, NETCONF, or gNMI to reduce repetitive operational work and improve configuration management. Manage network configuration through Git-based workflows, including reviewing configuration changes, preparing updates, participating in code reviews, and maintaining an accurate network source of truth in Nautobot. Handle operational tickets and network changes through the team's workflow, ensuring issues are progressed efficiently and that completed work is properly documented. Produce clear incident reports and shift handovers covering the issue, affected systems, timeline, current status, troubleshooting performed, and recommended next actions. Escalate incidents appropriately based on impact, technical risk, and established operational procedures, while taking ownership of issues that can be safely resolved independently. Contribute to continuous improvement of NOC processes, automation, monitoring, and AI-assisted operations. Requirements Strong practical networking knowledge, with a solid understanding of TCP/IP, routing and switching, IP addressing and subnetting, DNS, DHCP, NAT, and common network failure scenarios. Hands-on troubleshooting experience, including diagnosing degraded links, dropped sessions, routing issues, latency, packet loss, and upstream connectivity problems using tools such as ping, traceroute, network CLIs, and monitoring dashboards. Working knowledge of BGP, including route policies, communities, peering, transit, session flaps, route leaks, RPKI, and edge routing behavior. Comfortable working with Linux, network device command-line interfaces, monitoring platforms, and production network infrastructure. Experience with MikroTik RouterOS is highly valuable. Familiarity with Git-based configuration management, including reading diffs, understanding configuration changes, and contributing configuration updates. Basic scripting experience in Python or Bash, together with an interest in developing stronger network automation capabilities. Strong written English and the ability to document technical incidents clearly, concisely, and accurately. Calm, methodical decision-making during incidents, with a strong sense of ownership and reliability. Ability to work independently during assigned shifts while recognizing when an issue requires escalation. Availability in India or a compatible time zone that supports the required overnight operational coverage. Relevant networking certifications such as CCNA are expected; CCNP or MikroTik certifications such as MTCNA or MTCRE are advantageous. Previous experience in a NOC, ISP, carrier, or service-provider environment is beneficial. Experience with MPLS, including L3VPN or EVPN, and multi-tenant network environments is a plus. Exposure to open-source or white-box routing and forwarding platforms such as SONiC, IP Infusion OcNOS, FRR, or similar technologies is desirable. Familiarity with Nautobot, NAPALM, Jinja-based configuration generation, NETCONF, or gNMI is advantageous. Experience with Zabbix, Grafana, Loki, Prometheus, flow telemetry, or similar monitoring technologies is beneficial. Knowledge of FreeRADIUS, CoA, Disconnect flows, session control, and network accounting is a plus. Exposure to AI or machine learning applications in network operations, including anomaly detection, predictive failure analysis, automated triage, or remediation, is advantageous. Familiarity with IPv6, dual-stack networking, internet exchange operations, looking glasses, route servers, IRR, and RPKI is desirable. Benefits Competitive salary package. Fully remote working environment. Private health and wellness benefits. Opportunity to work alongside experienced service-provider and network engineering professionals. Hands-on exposure to modern carrier-grade networking and real-world network operations. Practical experience with open-source networking, configuration as code, Git-based workflows, and AI-assisted network operations. Opportunity to contribute directly to network automation and operational tooling rather than focusing exclusively on monitoring and ticket handling. Career development opportunities toward deeper network engineering, automation, and infrastructure responsibilities. Mission-driven environment with the opportunity to contribute to the development of next-generation connectivity infrastructure across Africa.