Multi-Line Claim Supervisor

Accountabilities: As a Multi-Line Claim Supervisor, you will oversee complex casualty claim operations, provide technical leadership, and develop a high-performing team while ensuring excellent client service and effective claim outcomes. Supervise, mentor, and develop a team of multi-line claim professionals handling complex casualty claims. Provide technical guidance and file oversight for high-exposure, litigated, and coverage-sensitive claims. Support coverage analysis, policy interpretation, liability assessments, and claim strategy development. Advise on contractual risk transfer matters, including indemnification agreements, hold harmless provisions, and additional insured obligations. Review significant claim exposures and establish appropriate reserving strategies. Partner with defense counsel to develop litigation plans, evaluate settlement opportunities, and ensure timely claim resolution. Act as the primary escalation point for complex claim issues and client concerns. Participate in stewardship meetings, claim reviews, and strategic planning sessions with clients and captive insurance stakeholders. Monitor claim quality, regulatory compliance, diary management, reporting requirements, and service commitments. Analyze claim trends and operational metrics to identify opportunities for improved performance, efficiency, and outcomes. Coach and develop team members through file reviews, training, feedback, and performance management. Collaborate with senior leadership on staffing decisions, workload distribution, and account strategies. Ensure compliance with established claim handling standards, client instructions, and applicable regulatory requirements. Requirements The ideal candidate is an experienced claims leader with extensive multi-line casualty expertise, strong litigation management capabilities, and a proven ability to develop teams and manage sophisticated client relationships. Current adjuster license in your home state; multiple state licenses are preferred. 8+ years of experience handling multi-line casualty claims. At least 3 years of supervisory, management, or team leadership experience. Extensive experience handling or overseeing complex litigated liability claims. Strong knowledge of insurance coverage analysis, policy interpretation, and liability assessment. Advanced understanding of contractual risk transfer, including indemnification agreements and additional insured provisions. Demonstrated experience managing litigation and working directly with defense counsel. Excellent written and verbal communication skills, with the ability to interact confidently with executive-level clients and stakeholders. Strong organizational, analytical, problem-solving, and decision-making abilities. Proficiency in Microsoft Office applications and claim management systems. Experience with captive insurance programs or alternative risk financing structures is preferred. Background supervising commercial auto, general liability, product liability, and other complex casualty claims is an advantage. Previous experience in a third-party administrator (TPA), national accounts, or large commercial insurance environment is preferred. Professional industry designations such as CPCU, AIC, ARM, SCLA, or equivalent credentials are considered a plus. Benefits Competitive annual salary ranging from $95,000 to $105,000. Potential eligibility for bonuses and additional forms of compensation. Four weeks of paid time off during the first year, accruing throughout the year in accordance with company policy. 10 paid holidays during the first year. Comprehensive health coverage, including medical, dental, and vision insurance. Life and disability insurance. Retirement savings opportunities through a 401(k) plan. Employee Stock Ownership Plan (ESOP), providing an opportunity to participate in company ownership. Career development opportunities, including potential advancement into senior claims leadership positions. Fully remote work arrangement. Collaborative, employee-owned culture that encourages transparency, integrity, accountability, professional growth, and shared success.