Modern Trade Account Specialist

Accountabilities:: The Modern Trade Account Specialist is responsible for keeping customer operations running smoothly, coordinating across functions, and supporting account-level business objectives. Key responsibilities include: Serve as the primary operational contact for assigned Modern Trade customers, handling order-related and service matters. Manage the end-to-end order process, including order entry, tracking, fulfillment, and delivery coordination. Monitor order status, inventory availability, delivery timelines, and service levels to ensure customer satisfaction. Coordinate with supply chain, logistics, finance, distributors, and customer teams to resolve stock, order, delivery, and service issues. Work closely with Account Managers to support joint business plans, promotions, product launches, and customer-specific requirements. Facilitate clear and timely communication between customers, distributors, account teams, and internal functions. Track and resolve customer claims, deductions, invoice queries, and related commercial issues. Prepare and maintain reports covering orders, sales performance, service levels, and overall account health. Support customer reviews, business meetings, performance tracking, and follow-up activities. Identify opportunities to improve customer service, order management, processes, and operational efficiency. Requirements The role requires strong operational coordination skills, customer focus, and the ability to manage multiple stakeholders and priorities in a fast-paced commercial environment. Candidates should demonstrate: Experience in customer service, account operations, order management, sales operations, supply chain coordination, or a related commercial function. Understanding of Modern Trade customer operations and order fulfillment processes. Experience coordinating with internal teams such as supply chain, logistics, finance, sales, and customer-facing functions. Strong organizational skills and the ability to manage orders, issues, claims, and follow-ups accurately. Ability to monitor inventory, service levels, deliveries, and account performance. Strong communication and stakeholder-management skills across customers, distributors, account managers, and internal teams. Analytical skills for preparing reports, monitoring performance, and identifying operational issues. Problem-solving mindset with a proactive approach to resolving customer and service challenges. Ability to support promotions, product launches, business reviews, and joint business planning activities. Strong attention to detail and commitment to customer satisfaction and operational excellence. Ability to work effectively in a collaborative, cross-functional, and remote environment. Benefits Full-time position. Remote role associated with the Mumbai Regional Office. Opportunity to work directly with Modern Trade customers and account-management teams. Exposure to order management, customer service, supply chain, logistics, finance, and commercial operations. Involvement in promotions, product launches, joint business planning, and customer performance reviews. Opportunity to contribute to continuous improvement and operational efficiency initiatives. Collaborative environment with cross-functional stakeholder interaction. Experience in customer account management and business performance tracking.