Media Operations Associate - Evenings & Weekends

Accountabilities: Monitor and maintain the accuracy and timely delivery of scores, statistics, odds, news, and other sports information across leagues, tournaments, and platforms. Monitor application alerts and functionality, identifying issues that could affect content quality or the user experience. Recognize, investigate, and escalate urgent operational or product issues to the appropriate teams. Support users by responding to feedback, questions, and difficulties related to digital products and services. Perform quality assurance for new sports leagues, features, and functionality before and during deployment. Complete operational data-entry activities, including updating sports television listings, MMA results, and other relevant information. Follow established processes and quality standards while contributing to additional operational activities as required. Requirements Post-secondary education completed or close to completion. Previous customer service experience, with the ability to communicate clearly and professionally. Extensive knowledge of sports, particularly the four major professional sports leagues. Strong attention to detail and the ability to identify discrepancies in fast-moving, time-sensitive information. Comfortable using computers and multiple digital tools and applications. Regular experience using both iPhone and Android devices. Ability to work effectively in a fast-paced operational environment and respond appropriately to urgent issues. Availability to work evenings, weekends, and holidays. Benefits Competitive annual salary of $45,000–$50,000 CAD . Comprehensive benefits package. Flexible, remote work environment. Fun and relaxed team culture. Education and conference reimbursement opportunities. Additional employee support and rewards designed to support physical, financial, and emotional well-being. Opportunities to develop experience across digital media, sports content, technology, and media operations.