Manager/ Sr. Manager – Learning & Org Development

About Us Build the future of banking. Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences. Our Impact and Growth Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in Jan 1, 2025. Our Product Lines Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including: Product Description Tachyon Our cloud-native banking stack built for population-scale systems Cipher Our unified authentication platform for secure, high-volume banking environments Digital Credit as a Service Enabling banks to launch credit lines on UPI Elena Our intelligent and conversational AI platform for banking Pixel India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024 Sparrow The leading card experience for non-prime cardholders in the US …and more across cards, payments, lending, and core banking. Our Culture and Values We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work. If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground. Learn More About Zeta If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram,YouTube, and X. About the role Responsible for driving the full learning cycle at Zeta – from detailed learning needs analysis and diagnosis through content design, facilitation, vendor partnering, and impact measurement – in close partnership with HRBPs and business leaders. The role also leads organization-wide, high-impact learning programs and oversees learning operations, including learning technology, compliance training, budgets, and policies. This role will require close collaboration with Business stakeholders, People Partners, and the larger People Success team. Responsibilities: Partner with HRBPs to conduct detailed learning needs analysis (LNA) using data insights, performance trends, and structured discussions with leaders, managers, and employees. Diagnose capability gaps at the individual, team, and organizational levels, and translate them into clear learning objectives and solution recommendations. Design and develop learning content and journeys across behavioral, functional, technical, and leadership areas, applying sound instructional design principles and blended formats. Facilitate learning sessions, workshops, and programs, creating engaging experiences for diverse audiences. Partner closely with HRBPs and business leaders to understand priorities, co-create learning solutions, and drive adoption within their teams. Identify, evaluate, and manage external vendors and consulting partners – from scoping and selection through delivery and quality oversight. Measure learning effectiveness and business impact using structured evaluation frameworks, and use insights to continuously improve programs. Lead organization-wide, high-impact learning programs end-to-end – from design and rollout through communication, adoption, and impact measurement. Drive capability-building initiatives such as manager and leadership development, role-level certifications, and function-specific training. Own learning policies and manage learning budgets, including planning, allocation, spend tracking, and reporting. Govern mandatory compliance training (e.g., Infosec, POSH, Code of Conduct), ensuring timely completion and audit-ready records. Oversee learning technology, including LMS administration, learning KPIs, and dashboards that give leaders actionable insights on learning. Skills: Learning Needs Analysis & Diagnosis Instructional & Content Design Facilitation Stakeholder & HRBP Partnering Program Management Vendor Management Learning Analytics & Learning Tech (LMS) Experience & Qualifications: : 8+ years of experience in L&D, with hands-on ownership of the full learning cycle – LNA, diagnosis, content design, facilitation, and evaluation Qualification - MBA/ Master's in psychology from a reputed institute Experience with managing learning/ other talent programs/ processes (from design, delivery, execution, communication, logistics, follow through and closure) Strong analytical, interpersonal and communication skills Experience with managing LMS, related data and reporting Demonstrated experience in partnering with business leaders and teams Experience with application of L&D/OD concepts, principles, methodologies, and tools