Manager, Salesforce Administration

Accountabilities:: Lead and develop the Salesforce team, establishing clear priorities, standards, responsibilities, and development plans while fostering ownership, learning, and continuous improvement. Serve as a senior escalation point for platform incidents, complex delivery decisions, stakeholder conflicts, and critical operational issues. Manage team capacity, work allocation, skills development, recruitment support, and relationships with specialist technology partners. Own the health, performance, security, and evolution of Sales Cloud, Service Cloud, and Experience Cloud. Establish and enforce Salesforce standards covering configuration, automation, data models, naming conventions, documentation, testing, technical debt, and platform architecture. Remain hands-on with complex Flow automation, permissions, validation rules, objects, Lightning pages, reports, dashboards, analytics, and platform troubleshooting. Oversee user administration, joiner/mover/leaver processes, delegated administration, routine platform maintenance, and overall platform hygiene. Configure and maintain Experience Cloud portals, including external sharing rules, guest-user access, community settings, and partner- or customer-facing experiences. Maintain a strategic Salesforce roadmap balancing business priorities, security requirements, operational resilience, regulatory obligations, and platform demand. Manage Salesforce lifecycle changes, including seasonal releases, feature adoption, deprecations, sandbox strategies, and environment management. Evaluate and govern AppExchange packages based on business value, security, licensing, support requirements, and long-term maintainability. Own operational oversight of Salesforce integrations with Slack and other enterprise applications, ensuring reliable authentication, API usage, monitoring, and error handling. Establish integration monitoring and alerting standards covering authentication failures, certificate and token expirations, API errors, rate limits, latency, message delivery, and unusual usage patterns. Manage connected applications, OAuth scopes, named credentials, integration users, event-driven services, and API consumption. Lead incident response and problem management, ensuring root causes are identified and corrective actions are completed. Own the Salesforce security architecture, including organization-wide defaults, role hierarchies, sharing rules, permission sets, permission-set groups, and field-level security. Apply least-privilege principles, segregation of duties, and regular access reviews to minimize excessive or outdated permissions. Govern SSO, MFA, service accounts, integration users, delegated administration, and identity lifecycle processes in collaboration with IT and Security teams. Support platform audits and compliance requirements, including SOC 2, GDPR, control evidence, and remediation of identified findings. Manage Salesforce licensing, forecasting, utilization, certificate lifecycles, connected applications, OAuth credentials, and associated costs. Own delivery backlogs and release processes, ensuring clear requirements, acceptance criteria, source control, peer review, testing, rollback planning, and traceable production changes. Manage version-controlled Salesforce releases through GitHub, including branch strategies, pull requests, peer approvals, and documented change histories. Promote high-quality Salesforce data through validation, duplicate management, reconciliation, ownership controls, and proactive remediation. Provide platform insight through dashboards and reporting covering adoption, automation failures, API consumption, incidents, access risk, release quality, and technical debt. Evaluate and support responsible adoption of Agentforce, Salesforce AI capabilities, and related enterprise AI tools, with appropriate data controls, testing, monitoring, human oversight, and governance. Collaborate with Sales, Revenue Operations, Customer Service, Finance, Security, Enterprise Architecture, IT Operations, Data, Integration teams, and external implementation partners. Requirements: 7+ years of Salesforce Administration experience in large, multi-team or complex production environments, with substantial hands-on responsibility for administration, configuration, and operational support. Salesforce Administrator certification is required; Salesforce Advanced Administrator certification is preferred. Proven people-management and leadership experience, including coaching, performance support, prioritization, and development of Salesforce administrators or platform specialists. Deep practical knowledge of Sales Cloud and Service Cloud , including security, automation, data management, and service-management capabilities. Strong Salesforce security expertise covering organization-wide defaults, role hierarchies, sharing models, permission sets, field-level security, identity, privileged access, connected applications, and audit controls. Hands-on experience with Experience Cloud , including external sharing models, guest access, community configuration, and partner/customer-facing environments. Proven Salesforce DevOps and change-management experience using GitHub , including version-controlled deployment workflows, pull requests, peer review, and release governance. Experience operating API-led integrations, including monitoring, authentication, limits, troubleshooting, failure handling, and coordination across technical teams. Experience managing SSL and authentication certificates and maintaining integration health. Strong declarative Salesforce development capabilities, particularly Flow, data modeling, validation, Lightning configuration, reporting, and environment management. Strong understanding of sandbox strategies, source control, testing, deployment governance, release management, and production support. Excellent stakeholder-management skills, with the ability to translate business priorities and user needs into practical technical solutions while balancing risk and platform constraints. Strong solution-design and architecture judgment, with a solid understanding of enterprise Salesforce architecture and data modeling. Experience with Salesforce AI, Agentforce, agent design, grounding, guardrails, evaluation, or operational monitoring is advantageous. Familiarity with enterprise AI platforms such as Claude or comparable technologies is beneficial, particularly in governed and data-sensitive workflows. Experience with Slack platform capabilities and APIs, including enterprise applications, workflows, authentication, integrations, and observability, is preferred. Working knowledge of Okta or a comparable enterprise identity provider is advantageous. Exposure to platforms such as NetSuite, MuleSoft, Celigo, Boomi, Workato, Zapier, or enterprise data platforms is beneficial. Experience in SaaS, technology, or high-growth environments supporting complex B2B sales and customer-service processes is preferred. Strong communication, analytical, organizational, and problem-solving skills, with the ability to remain calm and accountable during incidents and complex platform decisions. Benefits: Opportunity to lead the administration and strategic evolution of a business-critical Salesforce ecosystem. Hands-on leadership role combining team management, platform ownership, architecture, security, and delivery. Opportunity to work across Sales Cloud, Service Cloud, Experience Cloud, Salesforce integrations, APIs, and emerging AI capabilities . Exposure to Agentforce and enterprise AI adoption, with a focus on responsible governance and operational readiness. Collaboration with cross-functional teams spanning Sales, Customer Service, Finance, Security, IT, Data, Enterprise Architecture, and Integration. Opportunity to influence platform standards, DevOps practices, security controls, data quality, and long-term technology strategy. Professional development opportunities through Salesforce certifications, emerging AI technologies, and exposure to enterprise-scale platform management. Remote-friendly opportunity based in India , supporting flexible collaboration across distributed teams. Environment focused on continuous improvement, technical excellence, knowledge sharing, and sustainable team development.