Manager, Sales Support

Accountabilities: Lead a team of Sales Support Professionals, including recruiting, onboarding, coaching, performance management, career development, and goal setting. Serve as a key point of contact for field execution of strategic sales initiatives, channel programs, product launches, training deployments, and other business priorities. Guide field teams through operational workflows, resolve execution challenges, and escalate issues when appropriate. Support the deployment of channel initiatives designed to strengthen regional sales performance and field productivity. Lead sales operations activities including territory alignment, resource allocation, performance tracking, reporting, and forecasting. Develop dashboards, reports, and presentations that provide sales leadership with clear visibility into performance, trends, opportunities, and risks. Analyze in-market data and translate findings into actionable recommendations for sales and operational teams. Standardize and improve processes to promote consistent, efficient, and scalable field execution. Partner with Marketing, Compliance, Sales Training, Product, Reporting & Analytics, HR, and other corporate functions to align priorities and execution. Act as a liaison between corporate teams, field sales leadership, internal channel stakeholders, and external vendors or agencies when required. Establish team objectives, monitor performance metrics, reinforce accountability, and foster a culture of engagement and continuous improvement. Support sales transformation, go-to-market initiatives, and other strategic projects as needed. Requirements Minimum 5 years of experience in sales operations, field sales support, sales strategy, or a related function. Minimum 2 years of experience in people leadership or management. Strong organizational, project management, prioritization, and execution skills. Demonstrated ability to use data and performance insights to support business decisions and identify opportunities or risks. Proficiency with Microsoft Office, particularly Excel, PowerPoint, Word, Outlook, and Power BI. Experience working with CRM platforms such as Salesforce. Excellent verbal and written communication skills, with the ability to work effectively with stakeholders at multiple organizational levels. Ability to manage competing priorities and deliver results within a complex, fast-paced environment. Experience collaborating across matrixed organizations and coordinating initiatives involving multiple business functions. Bachelor’s degree in Business, Marketing, Communications, or a related discipline is preferred. Experience in healthcare or insurance sales is preferred. Experience with change management, process improvement, sales transformation, or go-to-market initiatives is a plus. Ability to work independently from a dedicated home workspace while maintaining appropriate protections for confidential and regulated information. Benefits Salary: $94,900–$130,500 per year, with individual compensation determined by factors including location, skills, experience, education, and certifications. Eligibility for a bonus incentive plan based on company and/or individual performance. Medical, dental, and vision coverage. 401(k) retirement savings plan. Paid time off, company holidays, and personal holidays. Paid parental and caregiver leave. Short-term and long-term disability coverage. Life insurance and additional employee benefits supporting whole-person well-being. Fully remote work arrangement across the United States. Occasional travel may be required for training or meetings. Home-office internet requirements of at least 25 Mbps download and 10 Mbps upload speeds. Opportunity to lead a sales support team and collaborate with senior sales and corporate stakeholders in a large, complex organization.