Manager, Retail Inventory Operations

Accountabilities: Design, document, implement, and oversee in-store inventory and logistics processes, including receiving, unpacking, sorting, returns, store-to-store transfers, and outbound shipments. Develop strategies to maximize product availability and on-floor inventory levels, using RFID and other inventory management technologies. Establish training, compliance, and operational standards that maintain accurate physical inventory across sales floors, back-of-house areas, and staging locations. Partner with Transportation and Supply Chain teams to align delivery schedules, receiving windows, carrier performance, and store capacity. Lead omni-channel inventory capabilities, including Buy Online, Pick Up In Store (BOPIS), Ship From Store, and emerging fulfillment models. Develop and execute strategies to reduce operational and administrative shrink in partnership with Loss Prevention and Finance. Create internal inventory audit programs to identify risks and protect inventory integrity before they result in losses. Own the in-store technology roadmap in partnership with Digital and Technology teams, prioritizing initiatives that improve efficiency and customer experience. Oversee procurement, deployment, replacement, and lifecycle management of in-store hardware, including POS systems, handheld scanners, mobile devices, and networking equipment. Represent the needs of store associates and customers when influencing technology design and system decisions, ensuring solutions are intuitive, reliable, and operationally effective. Lead, coach, and develop a team of two Inventory and Technology Operations Specialists through clear objectives, feedback, prioritization, and development opportunities. Partner with Retail Training to ensure new processes and technology implementations are supported by effective training and change management. Build strong relationships with senior leaders and cross-functional partners across Retail Operations, IT, Finance, Supply Chain, Product, and field teams. Requirements At least 5 years of experience in workforce management, retail operations analytics, labor planning, inventory operations, or a related analytical discipline. Strong knowledge of retail stores, operating processes, service models, and opportunities to improve operational routines. Advanced proficiency in Microsoft Excel and PowerPoint, with strong data modeling, analytical, and financial skills. Demonstrated ability to translate data and operational insights into practical strategies and business decisions. Experience leading direct reports or project teams, including coaching, prioritizing work, and driving execution through others. Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and delivering against objectives. Excellent presentation and communication skills, including the ability to engage and influence executive leadership. Strong cross-functional collaboration skills and experience partnering with field teams, Finance, IT, Product, Supply Chain, and other business functions. Ability to influence stakeholders and external partners without relying solely on formal authority. Strong problem-solving skills and a continuous-improvement mindset. Experience with retail inventory technology, RFID, point-of-sale systems, or omni-channel fulfillment is highly valuable. Ability to balance strategic thinking with hands-on operational execution in a dynamic retail environment. Benefits Expected starting salary range of $101,300–$165,000 , with actual compensation determined by location, qualifications, experience, skills, performance, and business needs. Retirement savings program with a $1.25 employer match for every $1 contributed, up to the first 6% of eligible pay . Five hours of paid volunteer time per month to support nonprofit organizations. 50% employee discount on regular-price merchandise. Benefits designed to support medical care, wellbeing, paid time off, and retirement planning. Remote work opportunity in Canada. A collaborative and inclusive work environment that values diverse perspectives and encourages employees to make an impact. Opportunities to develop leadership capabilities while working across retail operations, technology, supply chain, finance, and other strategic functions. Workplace accommodations available throughout the recruitment process for candidates who require them.