Manager, Online Merchandising

Accountabilities: Merchandising team leadership: Lead, coach, and develop a team of eMerchandisers, ensuring high-quality execution, adherence to deadlines, effective workload management, and a consistent customer experience across digital storefronts. Online merchandising operations: Oversee product catalog management, site navigation, on-site search, content publishing, sorting rules, and promotional execution across multiple brands. E-commerce platform management: Serve as the subject matter expert and escalation point for merchandising configurations, troubleshooting, quality assurance, and issue resolution within Salesforce Commerce Cloud (SFCC). Content and promotional execution: Coordinate website content updates and promotions, ensuring accurate configuration, thorough testing, validation, and timely deployment. Merchandising optimization: Maximize the use of platform capabilities, including search tools, sorting rules, A/B testing, and analytics, to improve product discovery, conversion, and the overall customer journey. Process improvement and governance: Establish and refine merchandising best practices, operational procedures, documentation, and knowledge bases to improve consistency, efficiency, and speed to market. Resource and workflow management: Manage team capacity, workload prioritization, resource allocation, delivery tracking, and operational planning to meet business objectives. Subscription program and vendor management: Oversee subscription program operations, reporting, performance analysis, and optimization recommendations while managing relationships with relevant technology and service providers. Analytics and performance reporting: Partner with analytics teams to maintain accurate tracking and tagging, monitor e-commerce merchandising KPIs, develop dashboards, and translate performance data into actionable recommendations. Cross-functional collaboration: Work closely with e-commerce, digital marketing, CRM, analytics, and IT teams to align merchandising activities with campaigns, promotions, customer engagement initiatives, and commercial priorities. Digital project leadership: Partner with digital product management, IT, and development teams to define business requirements, evaluate solutions, and deliver website enhancements. Release and enhancement management: Lead merchandising-related initiatives across IT release cycles, coordinating requirements, priorities, configurations, testing, team capacity, bug fixes, and delivery. Quality assurance and user acceptance testing: Develop test scenarios and use cases, coordinate brand testing, validate configurations, manage defects, and secure business approval before deployment. Experimentation and optimization: Collaborate with product management on A/B testing and experimentation, ensuring appropriate implementation and measurement of results. Post-launch evaluation: Analyze the performance of new features and site enhancements after launch, identify improvement opportunities, and recommend further optimization. AI-enabled commerce: Explore and support the use of AI-powered e-commerce tools and capabilities to enhance merchandising operations and the online shopping experience. Requirements Professional experience: At least seven years of experience in e-commerce, with a strong understanding of online merchandising, website optimization, web analytics, and digital project delivery. Team leadership: Demonstrated experience leading, coaching, and developing e-commerce merchandising teams. E-commerce platform expertise: Hands-on experience with e-commerce platforms and tools, preferably Salesforce Commerce Cloud (SFCC), including catalog management, promotions, search, content publishing, configuration, troubleshooting, and quality assurance. Digital project delivery: Proven ability to deliver e-commerce enhancements through cross-functional technology projects, development workflows, and structured release cycles. Business and technical alignment: Experience translating business needs into functional requirements and collaborating with product managers, IT specialists, and developers to implement solutions. Testing and quality assurance: Practical experience with quality assurance, user acceptance testing (UAT), defect resolution, troubleshooting, and release validation. Vendor management: Experience managing third-party development partners and technology vendors, including performance reviews and continuous improvement initiatives. Analytical capabilities: Strong ability to interpret website analytics, monitor KPIs, develop meaningful reports, and turn performance insights into actionable business recommendations. AI awareness: Familiarity with AI-powered e-commerce tools and emerging capabilities that support digital merchandising and optimization. Project and time management: Excellent organizational skills, with the ability to establish timelines, manage multiple priorities, and deliver projects within deadlines. Attention to detail: Strong quality control capabilities and a commitment to accurate configurations, reliable testing, and consistent execution. Communication and collaboration: Excellent interpersonal and relationship-building skills, with the ability to work effectively across teams and align stakeholders around shared objectives. Technical proficiency: Strong working knowledge of Microsoft Word, Excel, and PowerPoint. Industry knowledge: Familiarity with the beauty and prestige cosmetics market is an advantage. Strategic mindset: Ability to balance day-to-day operational excellence with longer-term digital improvement initiatives and commercial priorities. Benefits Health coverage: Medical, dental, and vision insurance. Financial protection: Life and disability insurance. Retirement savings: A 401(k) plan with a company match of up to 6%, subject to the applicable plan terms. Paid time off: Paid leave, company holidays, and paid volunteer days. Parental support: Paid parental leave. Learning and development: Talent development programs, learning opportunities, and tuition reimbursement. Career mobility: Opportunities for internal career progression and international mobility. Employee discounts: Product discounts and annual complimentary product allowances. Community and inclusion: Employee-led affinity groups and opportunities to participate in an inclusive workplace community. Compensation: Base pay determined by factors such as location, relevant experience, education, and job-specific skills. Additional compensation may include participation in a bonus program. Work arrangement: The original listing includes a remote-work designation, but the position is advertised within the Americas region. Eligibility to work remotely from Brazil, along with any location-specific employment requirements, should be confirmed during the hiring process. Additional details: The exact salary range, bonus eligibility, and availability of individual benefits in Brazil are not specified and should be confirmed with the hiring team.