Manager, Hotel Openings & Transitions

Accountabilities: Manage a portfolio of new hotel construction openings, property conversions, internal brand-to-brand transitions, and hotel departures across the United States and Canada. Coordinate hotel opening and transition activities through dedicated online management platforms, supporting tools, documentation, and established procedures. Monitor project milestones, track overall progress, identify potential risks, and ensure all opening and transition requirements are completed within established timelines. Manage expedited or exceptional hotel openings, ensuring critical tasks are completed accurately and efficiently within compressed deadlines. Develop practical solutions to operational challenges, including limited on-site resources and specific technology, service, or product requirements. Serve as a primary point of contact for hotel owners, management companies, hotel leadership, and internal business partners throughout the opening and transition process. Collaborate with Commercial Performance teams, Brand Organizations, Revenue Management, Technology, Quality Assurance, Architecture, and Design & Construction to ensure operational readiness. Coordinate hotel initialization across sales, brand marketing, global distribution, reservations, online travel agencies, and customer loyalty programs. Ensure hotel information is accurately configured, enhanced, and commercially available across relevant distribution and property systems, including GDS, PIM, CRS, and brand websites. Partner with Revenue Management and other commercial stakeholders to support hotel readiness, service optimization, and business performance. Identify opportunities to improve existing procedures, tools, and programs, contributing to more efficient and consistent opening and transition processes. Communicate project updates, resolve stakeholder concerns, and escalate issues that could affect opening schedules, operational readiness, or brand compliance. Requirements: At least 4 years of professional experience in the hotel industry or a related field, including experience in a management or supervisory position. A minimum of 2 years of experience working within branded hotel environments. At least 3 years of experience collaborating directly with hotel General Managers, property owners, or hotel management companies, or 3 years of corporate experience within a major hospitality organization. Willingness and ability to travel up to 20% as required. Strong understanding of hotel operations, property management, brand standards, and the operational requirements associated with hotel openings and transitions. Experience managing multiple projects simultaneously, monitoring milestones, prioritizing competing demands, and delivering results within established deadlines. Excellent organizational and problem-solving skills, with the ability to navigate unexpected challenges and develop practical solutions. Strong communication and stakeholder management skills, with the ability to collaborate effectively with internal teams, hotel leadership, owners, and external partners. Ability to work independently in a remote environment while maintaining strong cross-functional relationships. Attention to detail and the ability to manage operational documentation, system configurations, and complex project requirements accurately. Preferred Qualifications: At least 4 years of overall professional experience within a major international hospitality organization. At least 3 years of experience working in branded hotel environments. At least 1 year of experience supporting hotel pre-openings, property conversions, or brand transitions. Familiarity with hotel distribution platforms, reservation systems, commercial operations, and digital property information management. Experience coordinating cross-functional projects involving technology, revenue management, marketing, and hotel operations. Benefits: Competitive annual salary ranging from $77,500 to $110,000 USD, depending on relevant experience, specialized qualifications, and work location. Eligibility to participate in an annual performance-based incentive and bonus program, subject to applicable plan terms. Exclusive travel benefits, including up to 110 discounted hotel nights annually, with eligible rates starting at approximately $40 per night through the employee travel program. Employee Stock Purchase Program (ESPP), offering the opportunity to purchase company shares at a 15% discount. Comprehensive healthcare and welfare benefits, including medical, dental, and vision coverage. Retirement and savings plans to support long-term financial security. Generous paid time off to promote work-life balance and personal well-being. Paid parental leave for eligible employees, including partners and adoptive parents. Personalized caregiving concierge services to support employees and their families. Crisis concierge services providing practical and emotional assistance during difficult life events. Access to mental health resources, including free counseling and support through an Employee Assistance Program (EAP). Remote working arrangements, offering flexibility and the opportunity to work from home. Professional growth and career development opportunities within a collaborative, internationally recognized hospitality environment.