Logistics Specialist, Fulfillment

Accountabilities:: Monitor daily D2C and B2B order queues through ERP and warehouse management systems, reviewing pending and aging orders to identify shipments at risk of missing established SLAs. Manage order execution activities and coordinate with warehouse partners to ensure timely processing, release, cancellation, prioritization, or rework of orders. Investigate and resolve fulfillment exceptions, including order holds, backorders, incorrect shipping addresses, shipment discrepancies, and system handoff failures. Coordinate urgent shipments and replacement orders, ensuring customer and commercial priorities are handled efficiently. Troubleshoot ERP, warehouse management system (WMS), and electronic data interchange (EDI) errors, maintaining accurate order information and escalating recurring or time-sensitive issues. Collaborate with warehouse teams and internal stakeholders to resolve operational bottlenecks and ensure consistent fulfillment performance. Track open orders, aging inventory, on-time shipping performance, and fulfillment exceptions across D2C and commercial channels. Analyze operational trends, identify root causes of recurring issues, and recommend improvements to standard operating procedures, tracking tools, controls, and workflows. Work cross-functionally with Commercial, Member Care, Systems, and other operational teams to improve communication, coordination, and order management processes. Support operational launches involving new products, markets, commercial partnerships, packaging initiatives, and other business programs. Coordinate end-to-end testing and user acceptance testing (UAT) across e-commerce platforms, ERP systems, third-party logistics providers (3PL), warehouse management systems, shipping, returns, and customer notification workflows. Manage test orders, document defects, monitor testing progress, and coordinate approvals and sign-off activities. Track launch dependencies, identify operational risks, and support launch-day monitoring and post-launch stabilization. Ensure newly implemented workflows are properly documented and transitioned into standard operating procedures for ongoing operations. Maintain clear operational records and provide timely updates to relevant stakeholders regarding fulfillment performance, issues, and resolutions. Requirements: Minimum of 3 years of hands-on experience in logistics, order management, fulfillment operations, or a related field. Demonstrated experience working with ERP and warehouse management systems to investigate, monitor, and resolve order-level operational issues. Familiarity with NetSuite is a strong advantage. Proven ability to manage fulfillment exceptions, including order holds, backorders, shipping errors, shipment discrepancies, and system or EDI failures. Understanding of D2C and B2B fulfillment processes, warehouse coordination, shipping operations, and order lifecycle management. Experience collaborating with third-party logistics providers (3PLs), warehouse teams, and internal operational stakeholders. Previous involvement in end-to-end operational testing, user acceptance testing (UAT), launch readiness, or cross-functional implementation projects. Ability to investigate complex or ambiguous operational problems, identify root causes, and implement practical solutions. Strong process improvement mindset, with the ability to develop scalable workflows, operational controls, documentation, and automation opportunities. Excellent organizational and prioritization skills, with the ability to manage multiple orders, exceptions, and operational initiatives simultaneously. Strong communication and interpersonal skills, including confidence working directly with warehouse partners and cross-functional internal teams. High attention to detail and accuracy when managing order records, tracking information, testing documentation, and operational reporting. Proactive approach to problem-solving, with strong ownership, accountability, and follow-through. Ability to work independently in a remote environment while maintaining effective collaboration with geographically distributed teams. Flexibility to adapt to changing business priorities and support time-sensitive operational requirements. Benefits: Competitive annual salary based on location: Region 1: $93,500–$110,000 USD. Region 2: $85,000–$100,000 USD. Region 3: $79,900–$94,000 USD. Equity compensation package, offering the opportunity to participate in company growth. Fully remote working arrangement within eligible locations in the United States. Slight preference for candidates located in San Francisco. Comprehensive health, dental, and vision insurance. Access to mental health and well-being resources. Complimentary company product, including a personal smart ring. Exclusive employee discounts for friends and family. 20 days of paid time off annually. 13 paid company holidays. 8 additional days of flexible wellness time off. Paid sick leave. Paid parental leave. Opportunity to work in an innovative, fast-growing technology environment focused on health, wellness, and customer experience. Inclusive workplace culture that values diversity, collaboration, and employee well-being.