Loan Servicing Manager

Accountabilities:: Oversee the full loan servicing lifecycle, ensuring accurate, timely, and consistent servicing operations from onboarding through payoff. Manage payment processing, escrow activities, data integrity, documentation, and other core servicing functions. Monitor key performance indicators, identify operational trends, and implement improvements that increase efficiency, quality, and scalability. Resolve complex servicing issues proactively while maintaining a strong focus on borrower experience. Ensure compliance with applicable regulatory servicing requirements, internal policies, and established controls. Lead audits, reporting, documentation reviews, and risk-management activities while staying current with evolving regulatory standards. Coach, support, and develop a high-performing servicing team, fostering accountability, collaboration, continuous learning, and professional growth. Use data and technology to identify opportunities for process optimization and operational innovation. Partner cross-functionally to improve servicing strategies, borrower outcomes, and overall operational performance. Promote environmental, social, economic, and racial justice through day-to-day decisions and alignment with organizational values. Complete required compliance and IT training, follow established policies and procedures, and remain attentive to suspicious activity or potential fraud. Requirements: High school diploma required; Bachelor’s degree preferred. 7+ years of loan servicing experience, including commercial loan servicing experience. Previous leadership or people-management experience required. Strong knowledge of banking and loan operations, servicing practices, and applicable regulatory requirements. Demonstrated ability to manage high-volume operations while balancing speed, accuracy, attention to detail, and service quality. Strong organizational and time-management skills, with the ability to maintain effective systems, documentation, checklists, and workflows. Excellent communication skills, with the ability to communicate confidently and professionally with stakeholders at different levels. Entrepreneurial and self-directed mindset, with a strong sense of ownership and a track record of delivering measurable results. Analytical and technology-oriented approach, with the ability to learn new tools quickly and use technology to improve processes and outcomes. Strong problem-solving skills and the ability to anticipate challenges, mitigate operational slowdowns, and adapt to changing priorities. Collaborative team player who supports colleagues, shares ideas, and contributes positively to broader organizational goals. Commitment to working in alignment with mission-driven values and maintaining high standards of compliance, integrity, and accountability. Must be legally authorized to work in the United States; visa sponsorship is not available. Benefits: Base salary with potential eligibility for an annual bonus, incentives, and equity, depending on experience, skills, internal salary structures, and other job-related factors. 100% employer-paid health coverage for employees, with employer contributions for dependents. Medical, dental, and vision insurance. Health Savings Account (HSA). Free telemedicine access through Teladoc. 401(k) with a 6% employer match and no vesting period. Employee stock options. Exclusive employee banking benefits. 0% financing for employee solar loans. Employee-only mortgage product with exclusive interest rates and terms. 0% financing for eligible electric vehicles. Referral incentives. 2–4 weeks of vacation depending on officer level, plus additional tenure-based time. 64 hours of paid sick time for full-time employees. Company-paid life insurance. Short- and long-term disability insurance. Voluntary life, accident, and critical illness coverage. Employee Assistance Program with free counseling, legal, and financial services. Fully remote position within the United States, operating on Eastern Standard Hours. Occasional U.S. travel for company events or leadership sessions.