LMR Application Support & ROL Testing Engineer

Accountabilities:: Provide timely technical support to users of the Radio Online application, troubleshooting issues and helping users resolve application-related problems. Facilitate application training sessions and explain technical processes and solutions clearly to users with patience and empathy. Conduct comprehensive integration and system testing in cloud-based environments to validate application functionality and reliability. Identify, document, track, and manage software defects through Jira, collaborating with the Agile team to drive issues toward resolution. Work as part of a mature, focused Agile team to refine and continuously improve the application. Develop, maintain, and update ROL system rules and models using JavaScript, including variables, loops, functions, and related scripting concepts. Support application integration activities and contribute to the testing of system changes and enhancements. Participate in advanced JavaScript training and specialized workshops covering ROL testing methodologies and CI/CD practices. Collaborate with technical colleagues to investigate issues, improve application performance and reliability, and support ongoing system development. Contribute to continuous improvement initiatives across application support, testing, development, and user experience. Requirements: Bachelor’s degree in engineering, information technology, computer science, or another relevant technical discipline with at least 3 years of engineering, IT, or technical experience; alternatively, 5+ years of relevant engineering, IT, or technical experience. Experience in application support, software testing, IT operations, technical support, or a related technical environment. Ability to troubleshoot technical problems systematically and work effectively with users to understand and resolve issues. Strong verbal communication skills, with the ability to explain technical concepts and procedures clearly to both technical and non-technical users. Comfortable working collaboratively within an Agile development or support environment. Familiarity with defect tracking and issue-management tools such as Jira. Ability and willingness to work with JavaScript, including fundamental programming concepts such as variables, loops, and functions. Interest in developing expertise in application testing, CI/CD practices, and specialized ROL testing techniques. Strong analytical, problem-solving, organizational, and interpersonal skills. Ability to learn new technologies and domain-specific systems quickly while adapting to evolving technical requirements. Knowledge or experience with ASTRO 25, MOTOTRBO, MCC 7500E, or AXS Consoles is an advantage. Previous experience with Radio Online (ROL), Land Mobile Radio (LMR), public safety communications, or related telecommunications systems is a plus. Benefits: Competitive annual compensation of approximately ₹2,000,000–₹2,500,000. Comprehensive health insurance coverage. Employee wellness program with a focus on mental health and well-being. Reward and recognition programs. Company incentive programs. Generous leave package, including holiday, maternity, paternity, birthday, bereavement, and paid personal leave. Remote working opportunities. Strong learning, development, and career growth opportunities. Access to technical training and specialized workshops. Focus on work-life balance and employee well-being. Immigration support programs for eligible employees seeking opportunities to relocate to Canada. Opportunity to work in a specialized telecommunications and technology environment with international exposure.