Licensed Property Manager

Accountabilities: As Licensed Property Manager, you will serve as the primary licensed property management authority for your assigned territory, ensuring strong portfolio performance, regulatory compliance, and effective resolution of complex operational matters. Drive portfolio performance and economic occupancy: Monitor rental income, vacancies, delinquency, lease renewals, and leasing performance. Establish and recommend market rental rates, oversee renewal terms, identify underperforming properties, and implement corrective actions. Monitor operational performance: Conduct weekly audits of delinquency, leasing activity, renewals, occupancy, and properties requiring additional attention. Collaborate with Customer Success and Leasing teams to improve occupancy, tenant retention, and overall portfolio results. Manage owner relationships and escalations: Maintain strong relationships with property owners and resolve complex matters involving tenants, leasing, maintenance, collections, financial disputes, and property compliance. Lead owner consultations, leasing discussions, and advisory meetings. Protect owner interests: Handle sensitive communications concerning lease terms, tenant qualifications, compliance decisions, financial credits, and property management issues. Coordinate with Accounting on lease disputes, ledger discrepancies, and financial adjustments. Oversee licensed property management activities: Ensure all licensed activities comply with applicable Ohio real estate laws, regulations, and brokerage requirements. Review, approve, and execute authorized leases, property management agreements (PMAs), addenda, notices, and related documentation. Maintain regulatory compliance: Oversee licensed compliance across Customer Success and Leasing operations, ensuring appropriate documentation, approvals, and execution. Work closely with the Broker on regulatory concerns and licensing-related escalations. Guide leasing governance and tenant placement: Review special lease conditions and applicant exceptions, advise owners on unqualified applicants and owner-directed placements, and ensure decisions comply with fair housing, tenant screening, and regulatory requirements. Support leasing teams: Provide guidance to Leasing Agents and Leasing Coordinators on complex leasing decisions, documentation requirements, and tenant placement risks. Manage delinquency and collections: Lead weekly delinquency reviews, oversee collection escalations, negotiate payment plans within delegated authority, and manage appropriate cash-for-keys arrangements. Coordinate eviction processes: Evaluate eviction cases, determine when legal proceedings should be initiated within authorized limits, and coordinate documentation and proceedings with the Broker and legal counsel. Oversee tenant compliance and security deposits: Manage escalated lease violations, tenant breaches, and property compliance matters. Review and approve violation notices, coordinate inspections, and ensure security deposit deductions are properly documented, itemized, and approved. Strengthen operational accountability: Review open escalations, property violations, and pending compliance matters. Identify recurring operational gaps and coordinate corrective actions with Customer Success, Leasing, and Maintenance leadership. Report risks and recommend improvements: Communicate portfolio risks, compliance concerns, and performance issues to relevant leadership while recommending improvements to workflows, policies, and operational standards. Requirements The ideal candidate is a licensed real estate professional with substantial residential property management experience, strong financial and operational judgment, and the ability to independently manage complex portfolios and sensitive stakeholder relationships. Active Ohio Real Estate Salesperson or Broker License in good standing, appropriate to the responsibilities of the position. At least 3–5 years of experience in residential property management, portfolio management, or real estate operations. Strong understanding of Ohio real estate practices, landlord-tenant regulations, fair housing requirements, and property management compliance. Demonstrated experience managing residential property portfolios, leasing activities, renewals, collections, tenant relationships, and property owner communications. Practical experience handling evictions, delinquency resolution, payment plan negotiations, and security deposit matters. Ability to review, prepare, and execute leases, property management agreements, addenda, notices, and other real estate documentation. Strong financial understanding of rent rolls, owner ledgers, rental income, and property performance metrics. Proven ability to manage complex owner and tenant escalations, negotiations, disputes, and sensitive operational situations. Strong decision-making, communication, organizational, and problem-solving skills. Ability to independently conduct operational audits, identify performance issues, and coordinate effective resolutions across multiple departments. Proficiency with property management and CRM software, preferably AppFolio and LeadSimple. Ability to work independently in a remote environment while collaborating effectively with cross-functional teams. Experience managing scattered-site single-family residential portfolios or multiple Ohio markets is preferred. Benefits Annual base salary: $50,000–$60,000, depending on experience and qualifications. Performance-based incentives: Annual bonuses tied to economic occupancy, collections, leasing performance, tenant retention, and operational execution. Health benefits: Health insurance reimbursement in accordance with company policies and eligibility requirements. Paid leave: Annual paid leave entitlement according to company policy. Parental leave: Parental leave benefits in accordance with company policy. Career development: Opportunities to progress into senior portfolio management, regional leadership, and broader operational management positions. Work arrangement: Remote working opportunity within the United States, with the position supporting operations across Ohio.