Learning Management Specialist

Accountabilities: Administer, configure, and customize the LMS on a daily basis, identifying opportunities to improve functionality, efficiency, and user experience. Serve as a primary point of contact for LMS-related questions and technical issues, investigating root causes and resolving or escalating problems as appropriate. Review system configurations, test learner experiences, and perform quality assurance checks to confirm that new content, features, and launches are ready. Upload, organize, configure, and maintain learning content, courses, and learning paths while ensuring functionality and quality. Manage user accounts, roles, permissions, and related access requirements accurately and securely. Partner with content owners and cross-functional stakeholders to ensure learning content aligns with business objectives and governance standards. Monitor platform activity, validate data quality, and produce reports and analytics that support informed learning and business decisions. Stay current with LMS capabilities, integrated technologies, and emerging learning technology trends, communicating relevant enhancements and changes to stakeholders. Collaborate with HRIS, LMS, and other cross-functional teams to support projects and continuously improve the learning technology environment. Requirements Bachelor’s degree in organizational development, instructional design, instructional technology, management information systems, or a related field preferred. At least 3 years of experience in LMS administration, learning technology, technical support, or a closely related area. Minimum of 1 year of hands-on experience administering Docebo; 2 years of experience is preferred. Strong knowledge of LMS management, including content authoring, database management, authentication, integrations, analytics, reporting, and system configuration. Advanced troubleshooting and problem-solving skills, with the ability to break down complex technical issues and develop practical solutions. Excellent written and verbal communication skills, with the ability to explain technical topics clearly to stakeholders at different levels. Strong organizational skills, attention to detail, planning, prioritization, and task management abilities. Ability to adapt to new technologies, processes, and changing priorities with a proactive and collaborative approach. Familiarity with tools such as Smartsheet for request tracking and workflow automation is a plus. Benefits Salary: $80,000–$125,000 annually, with eligibility for a bonus or incentive program. Compensation may vary based on geographic location, job-related knowledge, skills, and experience across U.S. markets. Potential eligibility for additional compensation and benefits, subject to applicable program and plan terms. Fully remote work environment. Opportunities for professional growth, progressive responsibilities, and continued development. Collaborative workplace culture focused on teamwork, camaraderie, and work-life balance. Support for building an inclusive environment where employees can pursue their career goals.