Lead Technical Program Manager

Accountabilities: You will own the coordination, planning, and execution of technical implementation programs, ensuring cross-functional teams have the processes and visibility needed to deliver successfully. Your responsibilities will include: Own the Jira-based delivery schedules, project scope, technical build requirements, and timelines for individual customer implementations. Manage 2–3 concurrent implementation projects using Agile methodologies, coordinating daily activities across engineering teams, solution architects, Forward Deployed Engineers (FDEs), QA specialists, and analysts. Facilitate daily stand-up meetings to identify blockers, dependencies, delivery risks, and potential timeline delays. Establish and maintain structured processes for tracking risks, assumptions, issues, and dependencies (RAID). Ensure technical and operational issues are identified, escalated, and resolved efficiently. Develop standardized development and operational task workflows to make customer implementations more consistent and repeatable. Maintain clear and accessible process documentation in Confluence. Provide Implementation Managers with transparent visibility into project milestones, delivery timelines, technical dependencies, and issues requiring customer involvement. Serve as the central coordination point between technical teams, ensuring effective communication and minimizing unnecessary handoffs. Partner with Product and Engineering leadership on additional operational improvement initiatives based on business priorities and individual expertise. Contribute to engineering metrics reporting, bug management, dashboard development, and release notes process improvements. Support Jira workflow standardization and recommend relevant tools or integrations to improve delivery management. Explore AI-powered automation solutions to streamline recurring technical setup activities and improve team productivity. Continuously improve implementation processes to reduce delivery risks, increase efficiency, and enhance customer implementation outcomes. Requirements : The ideal candidate combines strong technical program management experience with excellent organizational skills and the ability to coordinate complex software delivery across multiple teams. You should bring: At least 4 years of experience as a Product Manager, Program Manager, or Project Manager within the software industry. Proven experience managing software implementations or product launches involving Product, Engineering, and client-facing teams. Strong hands-on expertise with Jira and Agile methodologies, including the ability to configure workflows, leverage relevant integrations, and establish reliable project tracking systems. Experience working in healthcare, health technology, or complex B2B SaaS environments. The ability to interpret engineering scopes, technical designs, and estimates to sequence work, assess dependencies, and establish realistic delivery timelines. Strong understanding of software development processes and cross-functional technical delivery. Excellent communication skills, with the ability to translate complex technical information into clear updates for both technical and non-technical stakeholders. Outstanding organizational and prioritization skills, with the ability to manage several concurrent projects and competing deadlines. A proactive approach to identifying risks, resolving blockers, and improving operational processes. Strong collaboration and stakeholder management skills, enabling effective coordination across engineering, product, and implementation teams. Additional experience that would be advantageous includes: Experience working with health plans and utilization management processes. Jira Project Administration experience. Familiarity with Jellyfish or Monday.com. Experience implementing AI-powered automation tools, particularly Claude, for repeatable technical setup activities such as SFTP and SSO coordination. Experience developing engineering metrics, dashboards, and standardized technical delivery workflows. Benefits : Annual salary range of $116,000–$125,000, depending on qualifications and experience. Additional bonus as part of the total compensation package. Fully remote work environment for US-based candidates. Approximately 5% travel, including occasional visits to Boston, Massachusetts, for onboarding, team meetings, and company events. Medical, dental, vision, life, and disability insurance. Employee Assistance Program (EAP). 401(k) retirement plan with company matching. Flexible Spending Account (FSA) and Health Savings Account (HSA) options. Flexible paid time off (PTO) and company holidays. Up to 14 weeks of paid parental leave. Pet insurance. Opportunity to work in a collaborative, inclusive, and growth-oriented environment. Exposure to innovative healthcare technology and AI-powered solutions.