Lead - Solution Engineer

Accountabilities: Collaborate with enterprise customers across LATAM to understand their business priorities, identify challenges, and recommend appropriate solutions. Support field sales and channel teams throughout direct and partner-led sales opportunities. Lead customer discovery sessions to gather requirements, clarify business needs, and define technical challenges. Build and deliver engaging, tailored product demonstrations that connect platform capabilities to customer outcomes. Clearly communicate solution value to diverse audiences, including technical teams, business stakeholders, and senior decision-makers. Build trusted relationships with partner presales teams across LATAM, acting as a technical resource throughout joint sales pursuits. Collaborate with partners on customer workshops, customized demonstrations, solution design, and technical validation. Strengthen partner technical capabilities through hands-on enablement sessions, demonstration coaching, and reusable sales and technical resources. Help partners independently position and demonstrate solutions to their customers. Work closely with LATAM channel managers and field account teams to coordinate technical support for joint account plans, partner-led opportunities, and regional events. Manage multiple opportunities simultaneously, maintaining strong organization, responsiveness, and execution throughout the sales cycle. Continuously develop product knowledge and technical presales expertise to stay effective in a changing technology environment. Requirements 6–8 years of experience in Solution Engineering or a similar technical presales role. Experience supporting both direct sales teams and channel partners is preferred, particularly in partner technical enablement and joint customer engagements. Strong presentation and communication skills, with the ability to explain technical concepts and business value to varied audiences. Excellent verbal, written, interpersonal, and stakeholder management skills. Proficiency in both Portuguese and Spanish is preferred, including the ability to conduct discovery sessions and product demonstrations with customers and partners across LATAM. Proven ability to collaborate with cross-functional teams to address business and technical challenges. Strong analytical and problem-solving skills, with a structured and methodical approach to understanding customer requirements. Effective time management and prioritization skills, particularly when managing multiple sales opportunities in a dynamic environment. High motivation, execution focus, initiative, and a strong sense of urgency. Ability to build trusted relationships and influence stakeholders across customer, partner, and internal teams. Bachelor's degree preferred but not required. Benefits Base salary range of USD 296,000–370,000, plus variable compensation and eligibility for a target bonus, as applicable. Actual compensation may vary based on experience, qualifications, business needs, and market conditions. Medical, dental, and vision insurance options. Disability and life insurance. Equity opportunities and Employee Stock Purchase Plan (ESPP). Flexible paid time off (PTO). Flexible spending benefits. Commuter benefits. Wellness benefits. Adoption and parental leave benefits. Opportunity to work with enterprise customers and technology partners across Latin America. Exposure to AI-first employee experience software and enterprise solutions. Inclusive, diverse, and collaborative working environment.