Lead, Business Operations - Payward Services

Accountabilities: Act as an operational partner to business leadership, supporting planning, goal-setting, business reviews, and regular leadership updates. Establish and maintain the business operating cadence, ensuring priorities, objectives, and performance metrics are clearly tracked. Monitor key business metrics, prepare reporting, and provide leadership with actionable insights into operational performance. Improve partner onboarding and launch readiness by working with Solutions, Product, and Compliance teams to develop repeatable processes and reduce time to go-live. Automate manual business processes using AI tools, scripts, and integrations, including partner launch checklists and reporting workflows. Support the integration of new products and acquired businesses into established operating processes and business rhythms. Lead strategic and cross-functional projects that require coordination across multiple teams and are essential to business growth. Identify operational gaps, design practical solutions, and take ownership of implementation and ongoing execution. Build and maintain systems and processes that improve efficiency, consistency, and scalability across the business. Communicate priorities, process changes, project requirements, and business decisions effectively to stakeholders at different levels. Requirements: At least 4 years of experience in Business Operations (BizOps), Revenue Operations (RevOps), Strategy, or a related function. In-house experience within payments, fintech, financial services, or the cryptocurrency industry is required. Consulting experience is welcome as an additional qualification but does not replace the need for relevant in-house experience. Demonstrated ability to own processes end to end, from identifying operational problems and designing solutions to implementation, maintenance, and continuous improvement. Strong versatility, with the ability to move between partner launch planning, business reporting, workflow automation, and strategic projects. A proactive, builder-oriented mindset, with experience using AI tools, scripts, or no-code automation platforms to reduce manual work and improve efficiency. Strong analytical skills, comfort working with business data, and rigorous attention to detail. Excellent communication skills, including the ability to explain new processes to Sales teams, present decisions and updates to leadership, and translate business needs into clear requirements for Engineering. Strong cross-functional collaboration skills and the ability to coordinate stakeholders across different business areas. Ability to work independently, establish priorities, and create a roadmap when processes or direction are not yet defined. A self-starter attitude, sound judgment, and a strong sense of accountability for delivering outcomes. Nice to have: Experience in payments, card programs, or cryptocurrency infrastructure. Benefits: Fully remote working arrangement. Full-time employment. Opportunity to take on broad operational ownership and work directly with business leadership. Exposure to payments, fintech, financial services, and digital asset infrastructure. Cross-functional collaboration with teams across Sales, Finance, Product, Engineering, Legal, and Compliance. Opportunity to build scalable processes and introduce AI-powered automation across business operations.