Lead Business Integration Analyst -SAP Job(Batch) Management/Monitoring/Administration

Accountabilities: Monitor, schedule, and support SAP and non-SAP batch processing activities through enterprise scheduling platforms such as Redwood RunMyJobs (RMJ). Ensure timely and successful execution of business-critical jobs through proactive monitoring, troubleshooting, and issue resolution. Create, schedule, and modify recurring jobs across daily, weekly, monthly, and event-driven processing cycles. Monitor SAP background jobs using transaction codes SM36 (Job Scheduling), SM37 (Job Monitoring), SM61 (Operation Modes), and SM66 (Global Work Process Monitoring). Analyze job logs, spool outputs, runtime statistics, job dependencies, execution history, and workload distribution to identify operational issues. Troubleshoot failed, delayed, and long-running jobs, coordinating recovery activities with application, SAP Basis, and infrastructure support teams. Monitor RMJ dashboards, process server availability, job execution status, workload distribution, dependencies, and operational alerts. Investigate RMJ alerts involving failed jobs, long-running jobs, event-waiting jobs, assigned or dispatched jobs, and process server availability. Support critical business workloads, including MRP processing, IDocs, file transfers, interfaces, month-end activities, File Watcher jobs, and event-based workflows. Perform approved job restarts, reruns, resubmissions, holds, releases, and recovery procedures in accordance with documented guidelines and business owner requests. Review and disposition RMJ operator messages, coordinate with job owners, and escalate unresolved issues according to support procedures and service-level agreements. Investigate production incidents, create and maintain ServiceNow tickets, provide timely updates, and document troubleshooting activities and resolution details. Follow ITIL-based incident, problem, and change management processes, supporting root cause investigations for recurring batch failures. Collaborate with SAP Basis, Infrastructure, Network, Cybersecurity, SAP Security, and Functional Application teams to resolve production issues and maintain operational stability. Support audit activities, compliance reviews, security requirements, and operational readiness testing for new batch jobs and integrations. Maintain accurate operational documentation, support procedures, incident records, and recovery instructions. Participate in on-call rotations and provide operational support within a global 24x7 environment. Identify opportunities for automation, process optimization, and improved batch processing performance and reliability. Requirements Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Science, Technology, Mathematics (STEM), or a related technical discipline; equivalent relevant education and experience may be considered. At least 3 years of experience in SAP Technical Support, SAP Basis Support, batch operations, or enterprise job scheduling. Hands-on experience supporting SAP batch processing and job scheduling environments. Working knowledge of SAP transaction codes SM36, SM37, SM61, and SM66. Experience troubleshooting SAP background job failures and batch processing issues. Experience using ServiceNow or similar IT Service Management (ITSM) tools. Familiarity with ITIL processes, including incident, problem, and change management, as well as production support models. Basic understanding of network connectivity, firewall concepts, and infrastructure dependencies. Strong analytical, troubleshooting, and problem-solving skills, with the ability to investigate issues and coordinate effective resolutions. Good written and verbal communication skills, including the ability to document incidents and collaborate with technical and business stakeholders. Ability to work in a global 24x7 support environment and participate in on-call rotations. Preferred Qualifications: Hands-on experience with Redwood RunMyJobs (RMJ) or other enterprise workload automation and job scheduling platforms. Experience supporting SAP ECC and/or SAP S/4HANA environments. Experience with MRP processing, IDocs, SAP interfaces, file transfers, and batch integrations. Knowledge of SAP job dependencies, events, job chains, and workload automation concepts. Experience supporting global production environments and business-critical processing cycles, including month-end operations. Familiarity with Linux, Windows, and cloud-hosted SAP environments. Understanding of TCP/IP networking concepts and enterprise infrastructure. Experience supporting audit activities, compliance reviews, and operational readiness assessments. Exposure to scripting, process automation, and operational improvement initiatives. Experience collaborating with cross-functional SAP, application, and Infrastructure support teams. Benefits Hybrid working arrangement, combining onsite and offsite collaboration. Group health insurance. Group term life insurance. Group personal accident insurance. 18 days of annual vacation leave and 12 days of contingency leave. Employee scholarship programme. Meal coupons and meal vouchers. Car lease programme. National Pension Scheme (NPS). Leave Travel Allowance (LTA). Fuel and vehicle maintenance support, including driver wages. Opportunities to work with enterprise SAP environments and workload automation platforms such as Redwood RunMyJobs. Exposure to global production operations, cross-functional technical teams, and business-critical enterprise systems. Opportunities to contribute to automation, process optimization, and continuous improvement initiatives.