Language Access Partnerships Program Manager

Accountabilities: Lead the enterprise vendor management strategy and program for language services, establishing standards for vendor selection, performance, quality, compliance, and relationship management. Oversee the selection, qualification, onboarding, contracting, credentialing, and ongoing compliance of interpreter agencies and translation vendors. Manage strategic relationships with third-party vendors, ensuring service reliability, quality, coverage, and alignment with contractual requirements. Monitor vendor performance against service-level agreements, quality standards, and established KPIs through scorecards, dashboards, and regular business reviews. Drive cost optimization through strategic negotiations, volume management, rate analysis, sourcing strategies, and vendor portfolio optimization. Analyze vendor economics, including cost per encounter, utilization, financial impact, and return on investment, and provide recommendations to leadership. Negotiate vendor contracts, amendments, and service-level agreements in partnership with legal, procurement, compliance, and operational stakeholders. Coordinate with centralized operations teams on vendor utilization, escalation protocols, and coverage gaps. Establish and manage vendor risk, compliance, and business continuity processes to protect service continuity and organizational interests. Develop structured performance improvement plans and feedback mechanisms to continuously strengthen vendor quality. Report vendor performance, cost trends, risks, and program effectiveness to senior leadership. Evaluate emerging vendor capabilities, technologies, and market developments that could improve language access delivery and operational efficiency. Ensure vendor performance supports consistent, high-quality interpretation services and equitable access across diverse languages and patient populations. Requirements Bachelor’s degree in business, supply chain management, healthcare administration, or a related field. 7+ years of progressive experience in vendor management, procurement, or healthcare contract management. Demonstrated expertise in vendor selection, contracting, performance management, relationship management, and strategic sourcing. Strong contract negotiation skills, including experience managing service-level agreements and complex vendor relationships. Proven ability to analyze vendor costs, utilization, rates, financial performance, and ROI to identify optimization opportunities. Experience developing vendor scorecards, performance dashboards, KPIs, and structured business review processes. Strong knowledge of healthcare vendor compliance, credentialing requirements, regulatory standards, and contractual risk. Excellent stakeholder management skills, with the ability to collaborate effectively across operations, legal, procurement, compliance, and executive leadership. Strong project management capabilities, particularly for vendor onboarding, transitions, strategic initiatives, and continuous improvement programs. Excellent communication, negotiation, presentation, and relationship-building skills. Ability to manage multiple high-priority projects and deadlines while exercising sound judgment and critical thinking. Preferred: 7+ years of healthcare vendor management experience within an enterprise-scale environment. Preferred: experience managing language services vendors, interpreter agencies, or translation providers for large healthcare organizations. Preferred: experience with vendor risk management, business continuity planning, strategic sourcing, and vendor portfolio optimization. Preferred: Master’s degree in business administration, supply chain management, healthcare administration, or a related discipline. Preferred: CPSM, CPM, or comparable procurement/vendor management certification. Preferred: knowledge of language services industry operations, market dynamics, and emerging technologies. Benefits Annual pay range of $51.05–$76.60 per hour , with compensation determined by qualifications, skills, relevant experience, and training. Full-time position with 40 hours per week , generally Monday through Friday, 8:00 a.m.–5:00 p.m. Remote work opportunity, with preferred candidates located in GA, IL, NC, or WI and eligibility potentially available across a broad range of approved U.S. states. Paid time off programs. Medical, dental, and vision coverage. Life insurance. Short- and long-term disability coverage. Flexible Spending Accounts for eligible healthcare and dependent-care expenses. Adoption assistance and paid parental leave. Defined contribution retirement plans with employer matching. Financial wellness programs. Educational assistance programs. Potential premium or incentive pay for eligible positions. Opportunities for annual compensation increases based on performance. Opportunities to influence enterprise language access strategy, vendor performance, patient experience, and operational efficiency.