Jira Admin

Accountabilities:: Administer and maintain Jira Cloud or Data Center environments, ensuring reliable configuration and day-to-day operation. Configure and manage Jira workflows, automation rules, custom fields, permission schemes, and JQL queries. Develop and maintain integrations between Jira and external systems using webhooks, REST APIs, and middleware-based solutions. Configure and manage email-handler and mail-to-ticket ingestion processes. Work effectively within an undocumented or evolving Jira environment, assessing existing configurations and identifying areas for improvement. Troubleshoot configuration and integration issues and implement practical solutions to maintain efficient workflows. Create clear, accurate technical documentation covering configurations, processes, integrations, and administrative procedures. Prepare comprehensive documentation to support future administration, knowledge transfer, and offboarding activities. Collaborate with relevant stakeholders to understand system requirements and ensure Jira continues to support operational needs. Requirements: 3–5 years of hands-on experience administering Jira Cloud or Jira Data Center. Strong practical knowledge of Jira workflows, automation rules, custom fields, permission schemes, and JQL. Experience integrating Jira with external systems using webhooks, REST APIs, or middleware-based integration tools. Experience configuring Jira email handlers and mail-to-ticket ingestion. Ability to assess and work confidently within environments that may be undocumented, incomplete, or actively evolving. Strong technical documentation and knowledge-transfer skills, with the ability to clearly document configurations and processes. Strong troubleshooting, analytical, and problem-solving abilities. Ability to work independently, organize priorities, and take ownership of Jira administration tasks. Previous experience integrating Jira with vendor support or ticketing platforms such as Salesforce or ServiceNow is a plus. Strong communication and collaboration skills when working with technical and non-technical stakeholders. Benefits: Remote work opportunity. Contract position with an opportunity to contribute to an evolving technical environment. Hands-on ownership of Jira administration and configuration. Exposure to API, webhook, middleware, and enterprise system integrations. Opportunity to improve system processes, documentation, and operational efficiency. Experience working across Jira Cloud or Data Center administration and external ticketing platforms.