Infrastructure Manager

Accountabilities: Lead and develop a geographically distributed Infrastructure team across India, the UK, and APAC, fostering accountability, collaboration, and continuous development. Manage priorities, resources, capacity, and delivery across infrastructure projects, operational activities, incidents, and escalations. Drive operational excellence across Azure, hybrid infrastructure, networking, storage, backup, monitoring, automation, and resilience services. Lead critical infrastructure incident response, service recovery, root-cause analysis, and continuous improvement initiatives. Ensure infrastructure services meet required quality, security, governance, reliability, and operational standards. Support major technology transformation programmes, including cloud modernisation, data centre exit, infrastructure optimisation, migration, and M&A integration. Promote automation, service optimisation, FinOps, capacity management, and cost-efficiency practices across infrastructure operations. Collaborate with Security, IAM, Network Services, Helpdesk, Architecture, Operations, and business stakeholders to deliver enterprise technology priorities. Monitor and communicate delivery progress, operational performance, risks, dependencies, resource requirements, and service issues to relevant stakeholders. Manage team performance, workforce planning, capability development, coaching, and succession planning. Build high-performing, inclusive, and accountable engineering teams across multiple locations and time zones. Contribute to infrastructure initiatives involving Microsoft Azure, PaaS technologies, containerised platforms, and emerging AI-enabled infrastructure capabilities. Strengthen resilience, disaster recovery, backup, monitoring, and capacity planning practices across the infrastructure estate. Requirements Significant experience leading Infrastructure, Cloud, Platform Engineering, or IT Operations teams within enterprise environments. Proven experience managing geographically distributed or remote teams across multiple locations and time zones. Strong background in infrastructure delivery, operational management, service reliability, and project execution. Demonstrated experience with resource planning, capacity management, risk management, dependency management, and delivery prioritisation. Strong people leadership skills, including coaching, performance management, capability development, and workforce planning. Experience managing critical incidents, escalations, service recovery, and operational improvement programmes. Strong technical understanding of Microsoft Azure and hybrid infrastructure environments. Working knowledge of networking, storage, backup, monitoring, automation, resilience, disaster recovery, and service management. Experience supporting cloud transformation, migration, data centre exit, infrastructure modernisation, or M&A integration programmes. Understanding of FinOps principles, infrastructure optimisation, cost management, and capacity planning. Experience implementing automation and platform services to improve operational efficiency and reliability. Strong stakeholder management and communication skills, with the ability to work effectively across Security, Architecture, IAM, Operations, and business functions. Strong decision-making and problem-solving abilities, particularly in complex operational or high-pressure situations. Relevant cloud, infrastructure, management, or project delivery certifications are desirable. Ability to lead transformation while maintaining reliable day-to-day infrastructure operations. Benefits Remote working opportunity from India. Flexible working options designed to support work-life balance, including remote and adjusted working arrangements where applicable. Inclusive, safe, and welcoming working environment that values diverse perspectives. Strong focus on professional learning, development, and career growth. Opportunities to work on significant cloud transformation, infrastructure modernisation, automation, and resilience programmes. Exposure to Microsoft Azure, hybrid infrastructure, PaaS, containerised platforms, and emerging AI-enabled technologies. Opportunity to lead international infrastructure teams and collaborate across multiple regions. Opportunities to contribute to initiatives with a broader social and public-service impact. Volunteer and community-focused benefits, including dedicated leave opportunities to support charitable causes. Supportive environment focused on employee wellbeing, development, and long-term career progression.