Implementation & Project Lead

Accountabilities:: Lead healthcare client implementations from contract execution through go-live and transition to operations, taking ownership of both delivery outcomes and the client experience. Build trusted relationships with physician leaders, practice executives, operational stakeholders, internal teams, and external partners. Establish implementation expectations, responsibilities, decision points, timelines, and communication routines. Facilitate project kickoffs, status meetings, steering committees, readiness reviews, and other important stakeholder discussions. Translate complex operational, technical, contractual, and financial information into clear, audience-appropriate communications. Influence stakeholders and secure commitments across teams without relying on direct reporting authority. Develop and maintain project plans, work breakdown structures, budgets, milestones, resource requirements, dependencies, and deliverables. Manage multiple concurrent implementations and strategic initiatives while maintaining visibility, accountability, and consistent follow-through. Identify risks, dependencies, and delivery barriers early; drive mitigation and escalate significant issues with relevant facts and recommended solutions. Prepare executive-ready dashboards, status reports, decision requests, and project-health updates. Maintain accurate project documentation, meeting notes, decisions, trackers, and client communication records in Salesforce and other designated systems. Support the transition from implementation to operations through clear documentation, ownership, expectations, and handoffs. Contribute to the development of PMO standards, governance practices, implementation playbooks, templates, tools, and standard operating procedures. Lead continuous-improvement initiatives that strengthen client experience, onboarding efficiency, implementation quality, and delivery scalability. Apply lessons learned and stakeholder feedback to improve future implementations and promote practical, consistent project-management practices. Requirements: Bachelor’s degree in business administration, healthcare administration, project management, information systems, or a related field preferred; equivalent professional experience may be considered. At least 3–5 years of experience in project management, implementation management, client delivery, consulting, or operations leadership. Demonstrated experience leading client-facing implementations or complex cross-functional initiatives. Experience building relationships with physicians, practice executives, senior leaders, clients, or other high-accountability stakeholders strongly preferred. Proven ability to influence stakeholders, manage competing priorities, and drive commitments across teams without direct authority. Experience managing several concurrent projects in changing or ambiguous environments. Healthcare, healthcare technology, consulting, or professional services experience preferred. Strong client leadership, relationship-building, and stakeholder-management skills, with the ability to establish credibility and maintain trust. Excellent communication and presentation skills, including the ability to engage confidently with physician and executive audiences. Confidence handling difficult conversations involving delays, missed commitments, resistance, changing expectations, and performance concerns. Strong project-planning, execution, risk-management, decision-making, and change-leadership capabilities. Sound judgment, adaptability, organization, attention to detail, accountability, and consistent follow-through. Proficiency with project-management tools such as Smartsheet, Microsoft Project, Asana, Monday.com, or similar platforms. Advanced Microsoft Office skills, including Excel, PowerPoint, Teams, and Outlook; Salesforce or comparable CRM experience preferred. Ability to work remotely during standard business hours, with some flexibility around go-lives and monthly or quarterly business cycles. Willingness to travel occasionally to Atlanta or Nashville offices and client sites. Ability to perform the essential functions of the role with or without reasonable accommodation. Benefits: Remote work arrangement based in a home office. Opportunity to lead high-impact healthcare implementations and strategic operational initiatives. Exposure to physician leaders, practice executives, and cross-functional business teams. Opportunity to help shape and strengthen project management standards, tools, and processes. Potential career progression into Senior Implementation Manager, Program Manager, PMO Manager, Director of Implementations, Director of Strategic Initiatives, or broader client delivery and operations leadership roles. Occasional travel for key implementation milestones and relationship-building activities. Salary, healthcare coverage, paid time off, retirement benefits, and other compensation details were not specified in the original job description.