HVAC Service Operations Program Manager - Enablement

Accountabilities:: Partner with HVAC Service leadership to provide analytical support for strategic service initiatives and related programs. Develop, document, and maintain end-to-end reporting processes, metrics, and tracking expectations for field teams and stakeholders. Create and deploy key performance indicators that help leadership and local market teams monitor performance and make informed operational decisions. Deliver consistent reporting on financial expectations, commitments, operational performance, and program outcomes. Develop and implement program enhancements, analytical tools, and technology platforms that improve field capabilities and operational effectiveness. Train field teams and leadership on new programs, metrics, analytical tools, and process enhancements to support successful adoption. Collaborate with Operations Program Managers and cross-functional teams to provide coordinated support for HVAC Service initiatives. Assist with communication plans for new business initiatives and strategies, ensuring alignment with organizational objectives and monitoring adherence. Participate in application functional design and review processes, helping ensure solutions meet business requirements and operational goals. Engage with leaders at multiple organizational levels to gather, document, and align metric expectations, requirements, and accountability. Work with local market leaders to improve business and process effectiveness, implement countermeasures, and provide training on enhancements. Maintain timely communication and follow-up to support issue resolution and effective collaboration across teams. Promote and follow safety policies, making safety a foundational part of operational practices. Travel 25% or more across the United States and perform other related duties aligned with strategic objectives. Requirements Bachelor’s degree in Business Administration, Accounting, Finance, Marketing, or a related field, or equivalent professional experience. At least 5 years of experience in an analytical role . Strong proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Project, as well as Microsoft SharePoint. Experience working with large data sets and creating pivot tables. Experience with Power BI, Siebel/Oracle, Hyperion, or other business management systems is preferred. Strong analytical and problem-solving capabilities with the ability to translate data into actionable business insights. Excellent organizational and project management skills, with the ability to manage deadlines and multiple priorities. Strong written and verbal communication skills and the ability to communicate effectively with stakeholders at different organizational levels. Ability to collaborate effectively in a team-oriented, cross-functional environment. Understanding of business processes, performance metrics, reporting, and operational improvement. Ability and willingness to travel 25% or more across the United States. Benefits Hiring salary range of $100,000–$150,000 USD , with final compensation based on education, experience, knowledge, skills, abilities, internal equity, and market data. Eligibility for a competitive bonus plan based on individual, group, and corporate performance. Competitive benefits package. Remote work opportunity. Opportunity to work closely with service leadership and contribute to strategic HVAC service initiatives. Exposure to analytics, business intelligence, operational reporting, technology platforms, and process improvement. Cross-functional collaboration with field teams, leadership, and operational stakeholders. Opportunity to influence service performance, adoption, and operational consistency across U.S. markets. Regular travel and exposure to diverse operational environments across the United States.