HR Specialist

Accountabilities: Act as the Canadian HR expert for employee lifecycle processes, employment matters, benefits, payroll, and local compliance requirements. Provide senior-level guidance to customers on Canadian employment practices, legislation, benefits, payroll, and other country-specific HR matters. Manage relationships with Canadian payroll providers, benefits brokers, HR advisers, and other external partners. Support customer acquisition and long-term customer relationships by providing practical, locally relevant HR guidance. Manage offboarding and termination processes while ensuring compliance with applicable Canadian employment laws. Handle ongoing customer and professional HR matters, coordinating with the appropriate internal specialists to resolve complex inquiries. Maintain accurate employee and customer records across internal systems and vendor platforms, following strong data-management practices. Lead end-to-end compliance projects and collaborate with cross-functional teams on local and global HR initiatives. Identify opportunities to improve HR Operations through automation, AI-enabled tools, and more efficient workflows. Apply analytical and creative problem-solving to prevent errors, resolve complex situations, and develop practical solutions that balance stakeholder needs. Support the implementation and adoption of product and AI-related initiatives that improve operational efficiency. Work independently with limited supervision while contributing effectively to broader team priorities. Requirements Bachelor’s degree or higher in Human Resources, International Business, Accounting, Law, or a related discipline. 5+ years of HR experience, ideally in an HR Specialist, HR Generalist, or HR Business Partner capacity. Strong knowledge of Canadian employment legislation, HR practices, and regulatory requirements, particularly those affecting the management of employees and professionals in Canada. Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and compliance. Strong self-management skills, with the ability to work autonomously and make sound decisions with limited guidance. Resourcefulness and adaptability, with the ability to navigate unfamiliar situations, investigate issues, and develop compliant solutions. Strong written and verbal communication skills, with a customer-focused approach to HR support. Experience working with international teams and sensitivity to different cultural norms, values, and communication styles. Proficiency with Microsoft Excel, Word, Outlook, and SharePoint. Experience using AI tools to improve productivity, automate routine work, or streamline HR processes. Excellent organization, reliability, analytical thinking, and problem-solving skills. Willingness to work flexibly across time zones when required by international business needs. A proactive mindset and willingness to champion organizational and process change. Benefits Annual gross fixed compensation of $81,600–$102,000 CAD , plus variable compensation. Eligibility for an annual bonus for non-sales roles, subject to applicable individual and company performance factors. Flexible time off. Generous paid parental leave. Medical, dental, and vision insurance. Employee spending accounts. Sabbatical opportunity after 5 years. Remote-first working environment with flexibility. Opportunities to work with globally distributed teams and develop international HR expertise. Exposure to AI-enabled HR operations, process automation, and global compliance projects.