HR Services – Support Associate

Accountabilities:: Provide administrative and coordination support to the global HR team, including preparing, updating, and maintaining promotion letters, employment change letters, standard correspondence, and other employee documentation. Support employee relations case management by gathering initial information, organizing case files, recording details in relevant systems, and preparing summaries and supporting materials for leadership review. Maintain accurate, complete, and confidential records of employee matters, workplace concerns, performance issues, and related communications. Assist with reviewing employee relations documentation, including attendance records, performance-related materials, corrective action summaries, and supporting evidence. Draft professional emails, employee communications, meeting summaries, and follow-up correspondence for review by Employee Relations leaders and HR Business Partners. Coordinate administrative activities related to employee relations cases, workplace concerns, and performance management processes, ensuring deadlines, action items, and follow-ups are tracked appropriately. Respond to routine employee relations inquiries and escalate sensitive or complex matters to the appropriate HR or Employee Relations team members. Support the preparation and administration of country-specific employment documentation, including employment contracts, statutory notices, employee change letters, and regulatory records. Coordinate and maintain documentation for internal, client, regulatory, and employment-related audits, ensuring records are complete, accessible, and properly organized. Collaborate with HR colleagues, managers, and business stakeholders to ensure employee records and employment actions align with company policies and applicable local employment requirements. Monitor the completion of required employee documentation across multiple countries and jurisdictions, helping maintain consistent and compliant HR processes. Maintain HR data integrity across systems, spreadsheets, trackers, and documentation repositories by identifying discrepancies and coordinating corrective actions. Generate and analyze routine reports covering promotions, employee relations cases, staffing changes, audits, workforce metrics, and organizational initiatives. Manage competing priorities, follow established procedures, ask clarifying questions when needed, and contribute to additional HR projects and administrative activities as assigned. Requirements: Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field is preferred; equivalent professional experience may also be considered. At least 5 years of experience in Human Resources, preferably in an HR operations, HR administration, employee services, or related support role. Previous exposure to employee relations processes is preferred, particularly experience supporting case intake, documentation, workplace concerns, or performance-related matters. Strong written and verbal communication skills, including the ability to draft clear, accurate, and professional correspondence for employees, managers, and HR leadership. Exceptional attention to detail and a commitment to maintaining accurate employee records, reliable data, and well-organized documentation. Ability to handle confidential and sensitive employee information with discretion, professionalism, and sound judgment. Basic understanding of HR practices, employee relations concepts, workplace policies, and employment documentation requirements. Proficiency in Microsoft Office applications, particularly Word, Excel, Outlook, and Teams, with the ability to manage trackers, prepare reports, and maintain organized records. Strong organizational and time management skills, including the ability to manage multiple assignments, meet deadlines, and adapt to changing business priorities. Ability to follow established processes, identify issues, ask appropriate questions, and escalate sensitive or complex matters to the relevant stakeholders. Experience maintaining HR data integrity across information systems, spreadsheets, and document repositories, including identifying and resolving discrepancies. Ability to generate, review, and interpret routine HR reports related to workforce changes, employee relations, compliance, and organizational activities. Willingness to learn new systems, processes, employment policies, and country-specific regulatory requirements in a global HR environment. A collaborative, service-oriented mindset, with the ability to work effectively with colleagues across different functions and maintain professionalism under pressure. Ability to work independently in a remote setting while maintaining clear communication, accountability, and responsiveness. Benefits: Fully remote work opportunities , offering flexibility and convenience while supporting collaboration across a global organization. Competitive salary aligned with experience, qualifications, and role responsibilities. Retirement savings plan: 401(k) with employer matching. Comprehensive healthcare coverage , including medical, dental, and vision insurance. Health Savings Account (HSA) and Flexible Spending Account (FSA) options to help manage eligible healthcare expenses. Telemedicine services , providing access to virtual medical appointments. Paid time off: Discretionary PTO or a 20-day PTO allowance, depending on the applicable employment arrangement. Paid holidays to support personal time and work-life balance. Short-term disability coverage after 90 days of employment and long-term disability protection. Life insurance to provide additional financial protection. Employee assistance programs offering resources to support personal well-being and work-related challenges. Wellness programs designed to encourage healthy habits and overall well-being. Adoption assistance to support employees and their families. Tuition reimbursement after 90 days of employment, supporting continued learning and professional development. Career advancement opportunities , including potential promotion and growth within the HR function. Employee discount programs offering savings on eligible products and services. Inclusive and collaborative workplace culture that values diversity, professional development, respect, and meaningful contributions.