Head of Revenue Operations

Accountabilities: You will lead the development of a scalable Revenue Operations function, ensuring that systems, data, processes, and teams work together to support predictable growth. Your responsibilities will include: Own the architecture, administration, and continuous optimization of core revenue systems, including HubSpot, Chargebee, and the broader RevTech ecosystem. Evaluate, consolidate, and optimize existing software platforms before introducing additional tools or technology investments. Design and implement advanced automation workflows across Sales, Marketing, Customer Success, Finance, and Partnerships. Identify and deploy AI-powered solutions, including automated knowledge systems and AI-assisted workflows, to reduce manual work and improve operational efficiency. Redesign the end-to-end Sales-to-Onboarding handoff, ensuring accurate data transfer, seamless coordination, and complete customer context. Rebuild revenue forecasting models to deliver consistent, reliable, and data-driven visibility across teams and acquired business units. Develop AI-powered customer health scoring systems and predictive signals to help Customer Success teams identify risks and prioritize proactive engagement. Own new-hire onboarding, enablement, and ramp-time performance, establishing measurable milestones and automated reporting to accelerate productivity. Partner with Sales leadership to improve compensation structures, team organization, and pipeline productivity. Analyze funnel performance, identify conversion bottlenecks, and optimize speed-to-lead, decision-maker engagement, customer expansion, and retention. Build executive dashboards, predictive analytics models, and automated reporting systems that support strategic decision-making. Establish data governance standards covering CRM hygiene, billing accuracy, reporting integrity, and interoperability across systems. Support product-led growth initiatives, automated upgrade paths, monetization strategies, and customer expansion opportunities. Lead, mentor, and develop two direct reports, fostering a culture of accountability, innovation, automation, and technical excellence. Collaborate with executive leadership and cross-functional teams to align operational priorities with long-term business objectives. Support post-acquisition integration by ensuring consistency across revenue technology, customer databases, and billing infrastructure. Requirements : The ideal candidate is a strategic and hands-on Revenue Operations leader who combines strong technical expertise, analytical capabilities, and a forward-thinking approach to automation and AI. You should bring: 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement. Proven experience leading RevOps teams or major operational initiatives within high-growth organizations. Deep expertise configuring and managing HubSpot or Salesforce, with a strong understanding of revenue technology architecture. Experience with billing and subscription management platforms such as Chargebee or similar solutions. A proven track record of redesigning go-to-market processes, particularly sales forecasting models and cross-functional customer handoffs. Hands-on experience implementing automation tools and AI-powered solutions to improve operational efficiency, intelligent lead routing, and customer health scoring. Experience owning, measuring, or influencing employee onboarding, enablement, and new-hire ramp time. Strong analytical and data management capabilities, including experience querying raw data, building forecasting models, and developing executive-level dashboards. Proficiency in SQL, business intelligence tools, or advanced analytics platforms. Demonstrated ability to evaluate, consolidate, and optimize complex business and GTM technology stacks. Strong systems-thinking and problem-solving skills, with the ability to translate strategic business priorities into scalable technical solutions. Excellent communication and stakeholder management skills, including the ability to present recommendations to executive leadership. Proven leadership, coaching, and team development capabilities. A proactive, organized, and adaptable approach, with the ability to balance strategic planning and hands-on execution. Additional experience that would be advantageous includes: Managing technology, customer database, or billing integrations following mergers and acquisitions. Direct experience with Chargebee, subscription management, and revenue recognition processes. Supporting product-led growth strategies, automated upgrade paths, and customer expansion initiatives. Working across multiple customer segments, including SMB, Mid-Market, and Enterprise. Strong knowledge of marketing attribution models and demand generation technology. Benefits : 100% remote work environment for US-based candidates. Medical, dental, and vision insurance available within 30 days of employment. 100% employer-paid medical insurance. Equity package. Flexible paid time off (PTO), with a 15-day minimum. Generous parental leave. Flexible Spending Account (FSA) and Health Savings Account (HSA) options. 401(k) retirement plan. Growth and wellness stipend. Opportunities for professional development and career growth. Collaborative and innovative working environment with meaningful opportunities to influence business strategy and operations.