Field Service Engineer

Accountabilities:: Perform technical support, installation, troubleshooting, repair, and preventive maintenance of medical imaging equipment, including Cath Lab, MRI, CT, X-Ray, and multi-modality systems. Diagnose technical issues using appropriate diagnostic tools and troubleshooting methodologies, ensuring equipment reliability and optimal performance. Prepare thoroughly for field service visits by reviewing reported issues, identifying required spare parts, and developing action plans to maximize first-visit resolution. Maintain accurate and comprehensive service documentation, including diagnostic findings, repair activities, testing procedures, resolutions, and case status. Record customer interaction time, parts consumption, service activities, and outcomes accurately and promptly to support operational efficiency and accountability. Ensure all field activities comply with applicable regulatory requirements, safety standards, technical procedures, and internal quality guidelines. Support customer escalations and complaints by investigating issues, coordinating corrective actions, and following through to ensure timely resolution. Handle moderately complex technical service assignments independently while seeking guidance when necessary and maintaining consistent service quality. Build strong customer relationships by providing responsive technical assistance, clear communication, and professional on-site support. Identify potential business opportunities, additional services, and product-related needs during customer visits to support business growth. Continuously strengthen technical knowledge of assigned products, technologies, and service procedures to improve performance and customer experience. Monitor service performance indicators and identify opportunities for continuous improvement in maintenance, troubleshooting, and service delivery. Requirements: Minimum of 4 to 15 years of professional experience in servicing, maintaining, installing, or repairing medical imaging equipment. Hands-on technical expertise in one or more of the following modalities: Cath Lab, MRI, CT, X-Ray, or multi-modality medical systems. Good understanding of IT infrastructure, networking concepts, and their application in medical equipment environments. Strong troubleshooting and diagnostic capabilities, with the ability to identify technical problems, conduct root cause analysis, and implement effective solutions. Knowledge of regulatory compliance, technical safety procedures, and quality standards applicable to medical equipment servicing. Experience with product installation, repair, preventive maintenance, and field service operations. Ability to prepare technical reports, maintain service records, and document activities accurately. Familiarity with data analysis, interpretation, KPI monitoring, and service performance reporting. Strong customer service and escalation management skills, with the ability to handle challenging situations professionally. Excellent verbal and written communication skills, enabling effective interaction with healthcare professionals, technical teams, and internal stakeholders. Strong organizational and time management abilities, with the capacity to plan service visits, prioritize assignments, and manage multiple customer requests. Self-motivated, adaptable, and comfortable working independently in a field-based environment across different locations in India. A customer-focused mindset, attention to detail, and commitment to delivering reliable, high-quality technical services. Benefits: Opportunity to work with advanced medical technologies, including MRI, CT, Cath Lab, and X-Ray systems. Exposure to diverse healthcare environments and complex technical challenges. Opportunities for continuous technical learning and professional development. Hands-on experience with advanced diagnostic, installation, and maintenance technologies. Opportunity to contribute directly to healthcare service quality and equipment reliability. Pan-India field exposure and opportunities to collaborate with multidisciplinary technical teams.