Executive - Branch Operations (Instarem India Pvt. Ltd.)

Part of NIUM, one of the well-known B2B payments unicorn in Southeast Asia. Instarem has been on a mission of making international payments easy and affordable for everyone since 2014. We are the go-to solution for businesses that need to move money quickly, reliably and at a lower cost than banks. Instarem is on a mission to make money simple for everyone. We offer a smarter, faster, and more affordable way to move money across borders. A way without unfair exchange rates, hidden fees, or other complexities. With Instarem, you get peace of mind knowing your money is moving quickly and safely. Part of Nium, Instrarem India Pvt. Ltd., gives you all the benefits of a cutting-edge payments company and the convenience of a one-stop-shop for all your financial needs abroad. We are an authorised Dealer in Foreign Exchange – Category II. Easily and securely make international payments with our fast and convenient services. Consumers can buy foreign currency, travel cards, and transfer money abroad. With Instrarem India Pvt. Ltd., one can - Send money oversees and experience fast, low-cost transfers to 60+ countries - Buy and Sell Foreign Exchange at great rates and low fees - Buy prepaid Forex Cards for seamless payments overseas About the Role: The Executive - Operations is a hybrid role responsible for managing the end-to-end delivery and handling of forex products, currency, and remittances. This includes delivering currency notes, prepaid/refillable card, and remittance documents to clients, accurately processing forex transactions at the branch, and ensuring compliance with regulatory and internal policies. The role combines operational execution, cash handling, and customer service excellence while safeguarding financial products and maintaining data integrity. Roles and Responsibilities: Manage the secure and timely delivery of currency notes, prepaid/refillable cards, remittance documents, and related products to clients at designated locations, while accurately processing forex transactions, including buying/selling currency, issuing travel cards, and handling remittances Verify client identity, collect required documentation or acknowledgments, provide professional and courteous service, address queries promptly, and escalate any grievances or delivery/transaction issues to the branch or operations team Maintain accurate cash balances, perform daily reconciliation of tills and forex inventory, handle cash safely, record all transactions in the company's forex software, and ensure data integrity and compliance with internal policies Follow KYC/AML procedures, RBI/central bank guidelines, and internal policies; identify and report suspicious activity; adhere to strict security protocols during product delivery; and comply with road safety and operational regulations Plan efficient delivery routes, maintain accurate logs of deliveries and transactions, provide feedback to improve workflows, and coordinate closely with branch, logistics, and back-office teams to ensure seamless preparation, handoffs, and overall operational excellence Requirements: A Bachelor's degree in any discipline is mandatory; degree in Finance/Commerce is a plus 1-2 years in cash handling, teller, or forex operations; experience in product delivery or logistics is a plus Excellent numerical accuracy and attention to detail Strong communication, interpersonal, and customer service skills Knowledge of forex products, exchange rates, KYC/AML compliance, and regulatory frameworks Ability to plan efficient delivery routes and optimize operational workflows Proficiency in fintech, remittance software, and MS Office/Excel for transaction logging and reporting High integrity and trustworthiness when handling cash and sensitive financial products Reliable, customer-oriented, and able to work under pressure in a fast-paced retail environment Professional demeanor and high attention to detail