Analyst/Sr Analyst-Payment Operations

Nium, the Leader in Real-Time Global Payments Nium, the leading global infrastructure for real-time cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 190+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 40 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore. Key Responsibilities: : As an Analyst/ Senior Analyst in our Payment Processing team you will –Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses Reconcile incoming customers' money with their transactions and making sure their wallets have sufficient balance for the execution of their transactions. Onboard new Institutional, SME, and enterprise clients on Nium's platform. Monitor, investigate, and resolve payment processing issues. To verify statements for various banks and currencies before reprocessing or refunding transactions. Creating monthly Invoices for clients and tracking their settlement. Coordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out Work with Account Managers and Customer Service teams to resolve customer complaints. Publish MIS reports to the management and internal stakeholders. Organize workflow to meet department objectives. Work with Product and Technology teams to improve process efficiency and automation. This role will require you to work in a rotational shift environment. Also, given Nium operates across multiple geographies there are no fixed holidays, and we follow a flexible holiday schedule. Requirements: : Bachelor's degree with 2-5 years of experience working in Payment Processing, preferred knowledge of Cross border remittances Can prioritize, organize, and execute tasks with minimal supervision. Demonstrates strong interpersonal and communication skills. Demonstrates ability to work with a high degree of quality. Demonstrates strong problem-solving/Issue Resolution skills. Hands-on experience in MS Office and tools within it. Possesses Behavioral competencies such as Customer-centricity, confidence, go-getter mindset, curiosity, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements in pursuit of operational efficiency.