EverHealth - Customer Success Manager

Accountabilities: Build and maintain strong relationships with customer stakeholders, acting as a trusted point of contact and facilitator to support satisfaction, growth, and product loyalty. Deliver a high-quality customer experience by proactively identifying challenges, resolving issues, and coordinating with internal teams to find effective solutions. Monitor customer usage of products and services, identify adoption gaps, and develop strategies to increase engagement and value. Drive monthly recurring revenue growth by identifying and developing relevant upsell and cross-sell opportunities. Create and maintain individual customer success plans focused on adoption, account expansion, retention, and long-term loyalty. Develop and maintain in-depth knowledge of the healthcare technology platforms, products, and services to provide informed customer guidance. Build a broad understanding of the product portfolio and explain how different solutions can address customer needs and improve business performance. Understand customer workflows, identify process gaps, and recommend best practices and product capabilities that support stronger operational outcomes. Collaborate with internal stakeholders to continuously improve service delivery methodologies, processes, tools, and customer success practices. Share effective approaches and lessons learned with colleagues to strengthen team performance and customer experience. Requirements: Bachelor's degree preferred. 2–4 years of relevant experience in customer service, relationship management, account management, or a similar customer-facing role. Previous SaaS account management experience strongly preferred. Experience in the healthcare industry is an advantage, particularly in supporting healthcare providers or technology-enabled services. Strong relationship-building and communication skills, with the ability to engage effectively with customer stakeholders and internal teams. Service delivery, project management, or program management experience, with an understanding of how to coordinate customer initiatives and deliver outcomes. Ability to manage multiple accounts, priorities, and tasks effectively while maintaining attention to detail. Proactive problem-solving skills and the confidence to take initiative and follow through on customer needs. Customer-focused mindset, with a commitment to improving satisfaction, engagement, adoption, and retention. Continuous improvement mindset and willingness to develop and share effective processes and customer management practices. Ability to work collaboratively in a distributed team and across different time zones. Must be eligible to work in the United States without employment sponsorship. Benefits: On-target earnings: $65,000–$75,000 USD annually, including base salary and commission. Final compensation may vary depending on location, local market conditions, experience, and expertise. Flexible work arrangements, with the option to work remotely, in-office, or in a hybrid model within the United States. Health and wellness benefits available from the first day of employment. Annual wellness stipend. 401(k) retirement plan with up to 4% company match and immediate vesting. Flexible and generous time-off policy. Employee Stock Purchase Program. Opportunity to work with a globally distributed team across multiple regions. Some travel may be required to the corporate headquarters in Denver, Colorado, or other office locations across North America.