EverCommerce - Talent Acquisition Operations Manager

Accountabilities:: Manage and maintain applicant tracking systems (ATS) and other recruitment technologies, ensuring optimal functionality, accurate data, and efficient workflows. Design, implement, and continuously improve recruitment processes, tools, and operating procedures to enhance efficiency, scalability, automation, and the overall candidate experience. Identify and resolve issues related to talent acquisition systems, technology platforms, and operational workflows. Oversee relationships with recruitment technology providers and external vendors, evaluating service effectiveness, optimizing partnerships, and measuring return on investment. Lead, coach, and develop two direct reports: a Talent Acquisition Coordinator and a Talent Acquisition Sourcer, providing guidance, prioritization, and performance support. Partner with the Talent Acquisition Director to align team capacity, operational priorities, and recruitment resources with business hiring objectives. Generate and analyze talent acquisition reports, metrics, and performance indicators to identify trends, measure recruitment effectiveness, and support strategic decision-making. Track hiring progress against headcount plans and provide accurate insights into recruitment performance, workforce requirements, and hiring delivery. Collaborate with the Talent Acquisition Director, Finance, People Partners, and Strategy & Operations teams to operationalize headcount approvals, workforce planning, forecasting, and location planning. Partner with recruitment teams to continuously improve candidate engagement and ensure a consistent, positive experience throughout the hiring journey. Support employer branding and talent marketing initiatives in collaboration with Marketing and HR teams, including recruitment campaigns, job advertisements, and career site improvements. Optimize job postings for search engine visibility (SEO) while ensuring consistency with employer brand messaging and recruitment objectives. Develop and deliver training programs for recruiters and hiring managers covering recruitment best practices, systems, tools, and operational procedures. Maintain an accessible knowledge base of recruitment resources, playbooks, process documentation, and practical guides. Keep talent acquisition teams informed about emerging recruitment trends, employment regulations, compliance requirements, and industry best practices. Support compliance with applicable employment laws and regulations across recruitment activities. Drive continuous improvement initiatives, implement technology and operating model changes, and establish standardized processes that deliver predictable and scalable recruitment outcomes. Requirements: At least 8 years of professional experience in human resources, talent acquisition, recruitment operations, or a related field. Previous people management experience, including the ability to lead, coach, develop, and motivate direct reports. Strong understanding of talent acquisition strategies, recruitment best practices, and operational excellence. Extensive experience with applicant tracking systems (ATS) and HR technology platforms, with Workday experience considered an advantage. Proven experience designing, implementing, and optimizing recruitment processes, systems, and operating models to improve efficiency and scalability. Demonstrated expertise in talent acquisition metrics, recruitment analytics, reporting tools, and data-driven decision-making. Significant exposure to enterprise workforce planning, including headcount management, hiring forecasts, capacity planning, and location strategy. Strong organizational and time management skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment. Excellent analytical and problem-solving abilities, combined with strong attention to detail and data accuracy. Exceptional written and verbal communication skills, with the ability to collaborate effectively with recruiters, hiring managers, executives, and cross-functional stakeholders. A proactive and collaborative mindset, with a strong bias toward action and the ability to continuously test, refine, and improve processes. Ability to bring structure to ambiguity, establish clear workflows, and drive consistent, repeatable operational outcomes. Experience implementing new technologies, automation solutions, or organizational changes to improve recruitment performance. Knowledge of employment legislation, recruitment compliance requirements, and relevant HR policies. Previous experience in a high-growth SaaS or technology organization is strongly preferred. Ability to work effectively within a globally distributed team across multiple time zones. Authorization to work in the United States without requiring current or future employment sponsorship. Willingness to travel occasionally to corporate headquarters in Denver, Colorado, or other North American office locations as business needs require. Benefits: Competitive annual base salary: $130,000–$150,000 USD for most U.S. locations, depending on experience, expertise, and geographic location. Flexible working arrangements: Freedom to work remotely, in-office, or in a hybrid arrangement within the country of employment. Comprehensive healthcare: Access to health and wellness benefits starting on the first day of employment. Wellness support: Annual wellness stipend to support personal health and well-being. Retirement savings: 401(k) plan with up to 4% employer matching and immediate vesting. Generous paid time off: Flexible and generous flexible time off (FTO) policy. Employee ownership opportunities: Access to an Employee Stock Purchase Program. Professional development: Continued investment in learning, training, and career development. Global collaboration: Opportunities to work with colleagues across the United States, Canada, the United Kingdom, New Zealand, and Australia. Modern technology environment: Access to innovative tools and resources designed to support productivity, collaboration, and operational excellence. Career impact: The opportunity to shape scalable talent acquisition processes and contribute directly to organizational growth.