Events Program Manager- Freelance

Accountabilities:: Serve as the primary client contact for production logistics, shipment timelines, specifications, and program updates. Manage changing requirements and last-minute requests by assessing impact, reprioritizing work, communicating clearly, and protecting delivery timelines. Participate in planning calls, understand event requirements, and translate client needs into actionable warehouse instructions. Proactively communicate shipment status, identify potential issues early, and determine when problems can be resolved independently versus escalated. Build strong client relationships through confident, patient, professional, and solution-oriented communication. Anticipate on-site requirements, including tools, backup materials, assembly considerations, and other production needs based on field experience. Oversee event kit preparation, packing, and quality control for displays, branded elements, and activation materials. Ensure kits contain all required components and are correctly labeled, organized, and prepared for their specific event environment. Direct warehouse team members during daily kit assembly while following pull lists, pack lists, and established procedures. Maintain organized systems for complex, multi-component event assets and troubleshoot packing challenges in real time. Manage inventory, orders, and asset records within operational systems and flag replenishment or lifecycle requirements. Collaborate with event production, operations, and client teams to coordinate program planning and execution. Create and maintain documentation for recurring event programs and identify opportunities to improve efficiency and reduce errors. Use Google Workspace and warehouse management systems to manage information, workflows, and program documentation. Support successful delivery by maintaining clear communication between warehouse teams, production teams, clients, and other stakeholders. Requirements 2–5 years of experience in event production, trade show coordination, experiential marketing, or a closely related field. Hands-on experience setting up brand activations, trade show booths, experiential programs, or similar live events. Practical production and field experience, including physically assembling displays, managing event assets, and working under time pressure. Hands-on warehouse experience and comfort working directly with equipment and physical event assets. Experience managing client relationships, particularly with clients who may provide changing requirements, late decisions, or incomplete information. Strong ability to remain calm, organized, and solutions-focused when timelines are compressed or plans change unexpectedly. Experience owning inventory, orders, and asset records within a dedicated operational or warehouse management system. Experience with scenic and fabricated assets, including intake, installation, management, and lifecycle considerations; experience with multi-piece asset collections is valuable. Strong understanding of event production terminology and equipment, including tension fabric displays, modular exhibits, retractable banners, and activation elements. Understanding of event logistics such as load-in/load-out, venue shipping, drayage, advance warehouses, and different requirements across festivals, controlled venues, and retail activations. Ability to anticipate operational issues based on real-world event and field experience. Strong client communication skills, with a professional and confident approach in meetings, calls, and written communications. Creative and practical problem-solving skills, with a focus on finding workable solutions rather than dwelling on obstacles. Strong judgment regarding when to resolve an issue independently and when to escalate it to leadership. Strong follow-through, ownership, attention to detail, and schedule awareness. Comfortable using Google Workspace, including Sheets, Docs, and Drive. Technologically capable and able to quickly learn warehouse management, shipping, and other operational platforms. Strong organizational skills and the ability to manage multiple concurrent programs without losing track of details. Ability to work effectively in a fast-paced, changing environment while maintaining a high level of professionalism and composure. Willingness to be hands-on and travel frequently to the warehouse facility in Charlotte, NC, with occasional travel to client or vendor sites. Collaborative, empathetic, adaptable, and improvement-oriented approach to working with colleagues and clients. Ability to contribute to a team culture built around collaboration, high standards, smarter processes, inclusivity, transparency, and exceptional client outcomes. Benefits Compensation of $60,000–$75,000 , depending on experience. Fully remote work arrangement within the United States. Initial three-month freelance contract with potential to extend into a full-time employee role based on fit and business needs. Clear potential career path toward project management, production management, and operations leadership as programs scale. Opportunity to build operational systems and processes for a growing events and merchandise division. Cross-functional exposure to creative agency production, event operations, logistics, and client management. Opportunity to support high-profile programs for major technology, entertainment, and consumer brands. Small, collaborative team environment with direct access to leadership. Frequent travel to the warehouse facility in Charlotte, North Carolina. Occasional travel to client sites or vendor facilities. Standard business hours with occasional flexibility required to accommodate event timelines. Opportunity to develop specialized expertise in event logistics, production operations, and experiential programs.