Engagement Manager

Accountabilities: Serve as the primary contact for assigned customer engagements, coordinating communication across business and technical stakeholders. Lead project governance through steering committees, status reviews, executive presentations, and regular stakeholder updates. Translate customer objectives into clear engagement plans, milestones, deliverables, and measurable success criteria. Own engagement scope, timelines, dependencies, resources, and delivery plans from initiation through completion and renewal. Coordinate cross-functional teams including Solution Architects, Data Engineers, Product, and Support. Manage client expectations, scope boundaries, change requests, escalations, and conflict resolution. Maintain delivery governance through RAID logs, status reporting, change control, communication plans, and other project-management practices. Ensure high-quality project documentation, including project charters, statements of work, status materials, runbooks, and handover documentation. Own services SOWs, including scope, assumptions, deliverables, acceptance criteria, budgets, and financial performance. Identify opportunities for account expansion, upselling, and cross-selling in partnership with Sales and Customer Success teams. Define and track value metrics such as adoption, performance, time-to-value, and measurable business impact. Drive user adoption and change-management initiatives with customer sponsors and stakeholders. Maintain a consolidated view of project health across schedule, scope, budget, risk, quality, and customer satisfaction. Anticipate and mitigate delivery risks while managing dependencies across internal and external teams. Apply appropriate delivery methodologies and best practices, including agile or hybrid approaches and relevant data, AI, and software development standards. Requirements Bachelor's degree in Business, Engineering, Computer Science, or a related discipline. 7+ years of experience in consulting, professional services, project management, or a comparable client-facing delivery environment. Proven experience leading complex, multi-stakeholder enterprise implementations involving SaaS, data and analytics, AI/ML, MarTech, CDP, or related technologies. Strong project-management expertise across planning, estimation, resource coordination, risk management, governance, and delivery execution. Demonstrated experience managing SOWs, budgets, commercial considerations, and profitability for services engagements. Excellent stakeholder-management and communication skills, with the ability to engage confidently with both technical and executive audiences. Strong presentation skills and the ability to translate complex technical concepts into clear business language. Experience working with global, cross-functional teams across multiple time zones. Client-centric mindset with a focus on measurable outcomes, adoption, and long-term relationships. Structured problem-solving skills and the ability to operate effectively in ambiguous or rapidly changing situations. Strong ownership, accountability, influencing, negotiation, and conflict-resolution capabilities. High operational rigor in planning, reporting, financial tracking, and project governance. Experience with customer data platforms, marketing technology, data platforms, AI/ML solutions, cloud platforms, or enterprise SaaS is preferred. Professional certifications such as PMP, PRINCE2, Scrum Master, or SAFe are advantageous. Experience collaborating with implementation partners or systems integrators in shared delivery models is a plus. Benefits Fully remote working arrangement from India. Full-time position within a global, cross-functional environment. Opportunity to lead strategic enterprise engagements involving data, analytics, SaaS, and AI-driven solutions. Exposure to senior customer stakeholders and the opportunity to influence measurable business outcomes. Broad collaboration with teams spanning solution architecture, engineering, product, support, sales, and customer success. Opportunities to develop expertise across modern data, marketing technology, cloud, and AI platforms. Opportunity to build long-term client relationships and contribute to account growth. Professional environment emphasizing ownership, customer focus, structured execution, and continuous improvement. International exposure through collaboration with teams and customers across multiple regions and time zones.