Endpoint Management Engineer (L2) – Intune & SCCM/MECM

Accountabilities: Provide Level 2 support for Windows endpoint incidents, device issues, and service requests. Administer and troubleshoot endpoint management platforms, particularly Microsoft Intune and SCCM/MECM. Manage device enrollment, configuration profiles, compliance policies, provisioning, and endpoint registration. Support Windows Autopilot enrollment, device setup, and lifecycle management activities. Execute approved Windows operating system and application patching activities. Monitor patch compliance, investigate deployment failures, and perform post-patching validation. Support application packaging, software distribution, deployment, installation, and troubleshooting. Manage deployment collections, endpoint configuration baselines, and driver, firmware, and feature updates. Monitor endpoint compliance with security, encryption, patching, and configuration standards. Support BitLocker encryption, device configuration policies, and security baseline remediation. Investigate compliance failures, policy synchronization issues, and configuration deviations. Coordinate with Security and Defender teams on endpoint security incidents and remediation. Resolve incidents and service requests within defined service-level agreements (SLAs), following ITIL Incident, Problem, Change, and Request Management processes. Troubleshoot complex technical issues and escalate platform-level problems to Level 3 specialists when required. Maintain operational documentation, runbooks, incident records, and shift handover notes. Coordinate with Service Desk, Identity, Network, Security, Application, and infrastructure teams. Support operational reporting, continuous improvement, and effective follow-the-sun handovers across APAC, EMEA, and North America. Requirements: 3–6 years of experience in enterprise endpoint management, Windows client administration, device management, and production IT operations. Hands-on experience administering and troubleshooting Windows endpoints. Practical experience with Microsoft Intune and/or SCCM/MECM. Knowledge of Windows operating system deployment, patch management, software distribution, and device compliance. Understanding of device enrollment, configuration profiles, Group Policy, and endpoint management policies. Experience troubleshooting application installations, policy synchronization, device registration, and endpoint connectivity. Knowledge of BitLocker, encryption policies, and endpoint configuration and security baselines. Understanding of ITIL processes, incident management, service requests, and SLA-driven operations. Experience using ServiceNow or an equivalent IT service management (ITSM) platform. Basic PowerShell scripting skills for endpoint administration and troubleshooting. Experience supporting enterprise production environments and global IT operations. Strong analytical and problem-solving abilities, with effective troubleshooting and escalation skills. Good communication and collaboration skills, including the ability to coordinate across technical teams and international time zones. Preferred Qualifications: Microsoft MD-102 certification or an equivalent endpoint management qualification. Experience with Windows Autopilot and Intune/SCCM co-management. Knowledge of application packaging and driver, firmware, and feature update deployment. Exposure to Microsoft Entra ID, Conditional Access, and identity integration. Experience with endpoint analytics, compliance reporting, and automation. Familiarity with enterprise monitoring and endpoint management tools. Benefits: Fully remote working arrangement within India. Opportunity to work on enterprise endpoint management platforms and global IT operations. Hands-on exposure to Microsoft Intune, SCCM/MECM, Windows Autopilot, and endpoint security technologies. Collaboration with international teams across APAC, EMEA, and North America. Opportunity to develop technical expertise in endpoint administration, automation, patch management, and compliance. Exposure to a collaborative, innovation-focused environment with opportunities for continuous learning. Salary, healthcare coverage, paid leave, bonuses, and other specific compensation or benefits are not disclosed in the job description.