EDI Production Support & Operations Consultant

Accountabilities:: Monitor EDI production alerts, notifications, shared support mailboxes, and transaction processing activities to identify failed, delayed, or incomplete transactions. Perform initial triage, investigation, and troubleshooting of production incidents involving EDI transactions, data mappings, and connectivity. Analyze transaction-related issues using OpenText Trading Grid and other relevant internal systems. Reprocess or retransmit failed transactions when appropriate, ensuring minimal disruption to business operations. Coordinate with GarPac and 4GL teams when issues originate from backend systems or require technical modifications. Collaborate with OpenText and other EDI service providers to investigate and resolve production incidents, including AS2, VAN, and interconnect connectivity issues. Create, update, and manage ServiceNow incidents, service requests, and operational tasks, ensuring accurate tracking and timely follow-up. Monitor issues through to resolution and communicate clear progress updates to the EDI team and relevant business stakeholders. Provide day-to-day EDI support to Customer Service, Vendor Compliance, and other internal business teams. Maintain operational documentation, troubleshooting procedures, and records of recurring incidents. Identify recurring production issues, recognize potential patterns, and escalate them to the internal EDI team to support permanent corrective actions. Requirements: 3–10 years of professional experience, with at least 3–5 years of hands-on experience in EDI/B2B production support and operations. Good understanding of both ANSI X12 and EDIFACT standards and their associated transaction sets. Practical experience supporting common EDI transactions, including 850/ORDERS, 855/ORDRSP, 856/DESADV, 810/INVOIC, and 832/PRICAT. Experience working with EDI managed-services platforms; OpenText Trading Grid experience is strongly preferred. Strong troubleshooting skills, particularly in investigating failed EDI transactions, mapping and data issues, and AS2/VAN/interconnect connectivity problems. Familiarity with ERP integrations and data exchange formats, including flat-file and XML interfaces. Experience using ServiceNow to manage incidents, service requests, support queues, and operational tasks. Strong communication and interpersonal skills, with the ability to collaborate effectively with internal business teams, external customers, vendors, and technical service providers. Excellent analytical and problem-solving abilities, combined with a structured approach to incident management and issue resolution. Ability to prioritize multiple operational requests, work independently, manage competing deadlines, and maintain clear documentation. A proactive and service-oriented mindset, with a strong focus on operational reliability and continuous improvement. Benefits: Work arrangement: Fully remote position based in India. Employment type: Full-time opportunity. Career development: Opportunity to strengthen expertise in global EDI/B2B operations and production support. International exposure: Collaborate with cross-functional teams, external vendors, customers, and global EDI service providers. Technical development: Gain hands-on experience with OpenText Trading Grid, EDI standards, ERP integrations, and enterprise support processes. Professional impact: Contribute directly to improving operational efficiency, transaction reliability, and production support processes. Salary and additional benefits: Specific compensation, healthcare coverage, and other employment benefits have not been disclosed.