Documentation Specialist

Accountabilities: Monitor assigned queues and follow up on requests for documentation needed to determine final drug-test result types. Contact physicians, dentists, pharmacists, emergency departments, and other healthcare professionals to verify prescriptions, medications, recent treatments, or authorized medical records. Track outstanding requests, answer calls, return messages, and follow up consistently until required information and documentation are obtained. Enter documentation accurately and promptly into the medical review system and update queues to reflect completed work. Review submitted medication and medical information against requests and identify discrepancies, unusual findings, or missing information for escalation. Develop an understanding of whether medications or medical information may provide a medically appropriate explanation for a positive test result. Release verified negative results and refer unresolved positive results to the appropriate medical review professional. Maintain working knowledge of medical procedures, drug-testing processes, and relevant drug classes. Maintain strict confidentiality when handling sensitive medical information and consistently provide professional, courteous, and responsive service. Identify and escalate issues promptly while maintaining accurate documentation and supporting efficient resolution. Perform additional related responsibilities and projects as assigned. Requirements High school diploma or GED required; an associate degree is preferred. Approximately one year of related experience in medical review, healthcare, pharmacy, or a comparable environment is preferred. Intermediate proficiency with Microsoft Office applications. Excellent writing, editing, proofreading, and documentation skills with strong attention to detail. Strong verbal and written communication skills, including a professional telephone presence and clear, effective email communication. Ability to identify concerns quickly and escalate issues appropriately. Strong organizational and time-management skills, with the ability to manage multiple priorities and maintain accurate records. Resourceful, dependable, and self-motivated, with the ability to work independently after completing training. Strong problem-solving skills and sound judgment when reviewing information and determining next steps. Ability to maintain confidentiality and professionalism when working with sensitive medical and client information. Comfortable adapting to changing workloads, processes, and departmental priorities. Benefits Fully remote position within the United States. Competitive pay range of $15–$17 per hour . Medical, dental, and vision insurance. 401(k) retirement plan with a highly competitive company match. 11 paid holidays. Personal and sick paid time off. Group life insurance. Health Savings Account (HSA) and Flexible Spending Account (FSA) options. Employee Assistance Program. Educational assistance program. Structured training schedule of Monday–Friday, 9:00 AM–5:30 PM ET. Regular work schedule of Monday–Friday, 10:00 AM–6:30 PM ET. Opportunities for professional development and career advancement. Collaborative environment with ongoing learning and development opportunities.