Document Management/CAD Technical Consultant

Accountabilities:: Lead end-to-end ServiceNow implementations from requirements gathering and solution design through configuration, testing, deployment, and ongoing delivery. Serve as a hands-on technical owner, balancing technical leadership with platform development and configuration responsibilities. Configure and customize ServiceNow applications using established best practices across workflows, business rules, integrations, and data models. Partner directly with business stakeholders and project teams to understand requirements and translate them into scalable ServiceNow solutions. Support implementations across ServiceNow modules, including ITSM, CSM, HRSD, and custom applications. Provide technical guidance on platform architecture, data structures, integration patterns, and solution design. Contribute to project planning, delivery timelines, risk identification, and mitigation activities. Ensure solutions align with ServiceNow standards for performance, scalability, security, and long-term maintainability. Provide technical guidance and mentorship to junior consultants when needed. Contribute to delivery methodologies, technical best practices, and continuous improvement across consulting engagements. Requirements: 5+ years of hands-on experience delivering ServiceNow implementations. Proven experience managing full lifecycle ServiceNow implementations from requirements through deployment. Strong understanding of the ServiceNow platform, including configuration, customization, workflows, business rules, data structures, and integrations. ServiceNow Certified Application Developer (CAD) certification is required. One or more ServiceNow CIS-level certifications in any module is preferred. Experience with Document Management and CAD-related solutions within ServiceNow is required for the role. Ability to take ownership of technical delivery while collaborating effectively with project managers, business stakeholders, and other technical teams. Strong understanding of integration patterns and the ability to design solutions that are scalable and maintainable. Excellent communication and interpersonal skills, with confidence working in client-facing and cross-functional environments. Strong problem-solving skills, curiosity, adaptability, and attention to technical detail. Consistent availability, reliability, professional accountability, and the ability to manage responsibilities independently in a remote environment. Collaborative mindset with an interest in mentoring colleagues and contributing to shared delivery standards. Benefits: 100% remote position within the United States. Full-time employment. Opportunity to work on meaningful client projects with measurable business impact. Collaborative environment where technical expertise and new ideas are valued. Culture focused on trust, respect, transparency, curiosity, and professional growth. Opportunities to expand expertise across ServiceNow modules and complex technical implementations. Supportive team environment with opportunities to mentor others and contribute to delivery best practices. Professional development opportunities within a growing technology consultancy.