Dispatcher/Router

Accountabilities: Coordinate daily dispatch operations by communicating with drivers and assigning service calls based on customer needs, driver availability, locations, and workload. Optimize daily and next-day routes in collaboration with operational teams and service departments to balance efficiency, cost management, and customer satisfaction. Assign routes and service tickets to appropriate drivers, monitor progress throughout the day, and ensure all scheduled services are completed. Manage incoming calls and emails from customer service and sales teams, coordinating pickup, delivery, and container movement requests across the assigned market area. Communicate proactively with customers and drivers to resolve on-site issues, missed pickups, delivery delays, and other service-related challenges. Monitor driver activity and route completion to identify potential disruptions and coordinate same-day solutions for missed services. Determine daily staffing requirements and allocate resources effectively to maintain service responsiveness and operational productivity. Use internal dispatching systems and routing software to manage real-time service requests and prepare routes for the following day. Identify opportunities to improve routing processes, operational performance, and the overall customer experience. Requirements High school diploma or GED required; additional education or relevant training is an asset. At least six months of relevant professional experience, preferably in dispatching, logistics, transportation, customer service, or operations support. Previous dispatching experience of approximately two years is considered an advantage. Strong communication and interpersonal skills, with the ability to coordinate effectively with drivers, customers, and multiple internal departments. Excellent organizational and multitasking abilities, with the capacity to manage competing priorities in a fast-paced operational environment. Strong problem-solving skills and the ability to make timely decisions when handling unexpected service disruptions. Comfortable working with computers, dispatching software, email, and other digital tools. Strong attention to detail and the ability to maintain accurate operational information while managing multiple requests. A proactive, adaptable, and team-oriented approach, with a strong commitment to customer satisfaction and service quality. Flexibility to accommodate occasional overtime or Saturday shifts depending on operational requirements. Willingness to travel occasionally, potentially up to 15%, to support assigned locations and collaborate with local dispatch teams. Benefits Salary: Annual base salary ranging from CAD 55,000 to CAD 62,500 , depending on experience, qualifications, and work location. Remote work: Remote working arrangement in Canada. Comprehensive healthcare: Medical, dental, and vision insurance coverage. Financial protection: Life insurance and short-term disability coverage. Retirement savings: Registered Retirement Savings Plan (RRSP) with employer matching contributions. Employee investment: Access to an employee stock purchase plan. Paid time off: Paid vacation, statutory holidays, and personal days. Career development: Training, professional development, and opportunities for internal advancement. Job stability: Full-time employment in an essential industry providing year-round services to communities. Modern technology: Access to operational tools and technology designed to support safe and efficient service delivery.