Director, Field Excellence, North America

Accountabilities:: Lead Field Excellence strategy: Define and implement the vision, objectives, and priorities for Field Excellence, ensuring alignment with broader commercial and business strategies. Manage and develop teams: Lead a high-performing team specializing in field force effectiveness, analytics, insights, and incentive compensation planning while fostering accountability and professional development. Drive cross-functional collaboration: Act as a strategic advisor to senior stakeholders across Sales, Marketing, Medical, and Market Access, translating strategic priorities into operational plans and measurable outcomes. Strengthen field capabilities: Partner with Commercial, IT, Analytics, and Digital teams to improve field tools, platforms, workflows, and customer engagement capabilities. Optimize enablement programs: Support the adoption and continuous improvement of CRM systems, digital solutions, AI/ML capabilities, training initiatives, and change management programs. Oversee incentive compensation: Lead the design, governance, and execution of sales incentive compensation programs, ensuring they are motivating, compliant, data-driven, and aligned with business objectives. Drive analytics and performance: Oversee scenario modeling, sensitivity analyses, validation processes, and reporting to support informed business decisions and field performance. Establish operational standards: Develop governance frameworks, operating procedures, documentation, and performance review processes to ensure consistency and accountability. Promote continuous improvement: Benchmark industry best practices, identify opportunities for simplification and standardization, and encourage innovation and data-driven decision-making across the organization. Requirements: Bachelor's degree in Business, Marketing, or a related discipline is required; a Master's degree, MSc, or MBA is preferred. At least 10 years of relevant experience with a bachelor's degree, 7+ years with a master's degree or MBA, or 5+ years with a doctoral or professional degree. Extensive experience in Commercial Operations, Field Enablement, Sales Operations, Marketing, or Business Planning within the biotechnology or pharmaceutical industry. At least 4 years of leadership experience building and managing teams, influencing senior stakeholders, and driving organizational change within complex, matrixed environments. Demonstrated expertise in designing and governing field incentive compensation programs, including performance measures, rules, controls, vendor management, and issue resolution. Strong understanding of field execution strategies, including customer targeting, territory design, coverage models, call planning, and performance management. Proven ability to translate business strategies into effective enablement programs, internal communications, and training initiatives that deliver measurable results. Experience with CRM and commercial enablement platforms, such as Veeva or Salesforce, as well as learning management systems and content management tools. Ability to collaborate with IT and data teams to improve reporting capabilities, digital workflows, and field productivity. Strong analytical, financial, and technical skills, combined with excellent business acumen and strategic thinking. Exceptional communication, negotiation, and stakeholder management abilities, with the confidence to influence senior executives and align cross-functional teams. Demonstrated project management capabilities, including experience leading complex, large-scale initiatives involving multiple departments and shared responsibilities. A collaborative, inclusive, and results-oriented leadership style, with strong adaptability, initiative, and a commitment to continuous learning. Benefits: Annual base salary: $173,200–$233,200, depending on qualifications, relevant experience, skills, and geographic location. Eligibility for an annual bonus or incentive compensation plan, depending on the position's classification. Opportunity to receive discretionary equity awards and participate voluntarily in an Employee Stock Purchase Plan. Comprehensive medical, dental, and vision insurance. 401(k) retirement savings plan. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). Life insurance coverage. Paid time off. Wellness programs and resources. Fully remote working arrangement within the United States. Opportunities to lead strategic initiatives, influence commercial transformation, and contribute to professional development within a growing global biotechnology organization.