Director, Client Solutions & Delivery

Accountabilities:: Lead the development and execution of client solution strategies, ensuring alignment between business objectives, customer needs, and product priorities. Work directly with clients to understand their business challenges, identify growth opportunities, and develop scalable, tailored solutions. Oversee complex client implementations, program launches, solution enhancements, and delivery initiatives from initial design through operational readiness. Coordinate and lead cross-functional teams across Product, Technology, Operations, Marketing, Finance, Supply Chain, Business Development, and Account Management to ensure successful execution. Develop comprehensive business cases, project scopes, requirements documentation, solution proposals, and executive-level presentations. Build and maintain strong client relationships, establishing credibility with senior stakeholders while balancing customer expectations with organizational priorities. Monitor program performance, financial results, profitability, and key performance indicators, identifying opportunities for continuous improvement. Lead, coach, and develop team members while influencing resources across a complex, matrixed organizational structure. Drive strategic decision-making and build consensus among stakeholders with different priorities and perspectives. Communicate project progress, business risks, key decisions, and priorities effectively to clients, executives, and internal business partners. Identify opportunities to improve customer journeys, business processes, and operational performance through innovative solution design. Support strategic planning, client workshops, program launches, and business development initiatives. Travel as required to support client engagements, implementation activities, stakeholder meetings, and strategic planning sessions. Requirements: Bachelor's degree in Business Administration, Management, Technology, or a related discipline, or equivalent professional experience. At least 7 years of experience in client solutions, implementation management, program management, and team leadership. Required professional experience within the Original Equipment Manufacturer (OEM) and/or retail industries. Proven track record of successfully leading large-scale client implementations, complex programs, and cross-functional business initiatives. Strong consulting, stakeholder management, negotiation, and relationship-building capabilities. Demonstrated ability to influence decision-making across matrixed organizations and navigate complex business environments. Experience designing scalable client solutions and developing implementation strategies aligned with customer requirements and business goals. Excellent executive communication and presentation skills, with the ability to engage confidently with senior clients, leadership teams, and cross-functional stakeholders. Strong analytical thinking and problem-solving abilities, combined with a results-oriented approach and excellent execution skills. Advanced proficiency in Microsoft Office applications, particularly Teams, Excel, PowerPoint, Word, and Project. Strong leadership and coaching skills, with the ability to motivate teams, build consensus, and drive results through influence. Ability to manage competing priorities, adapt to ambiguity, and make effective decisions in fast-paced environments. Willingness to travel approximately 20% of the time, depending on client requirements and business needs. Preferred Qualifications: MBA or another advanced degree in Business, Management, or a related field. Experience working within Agile development environments and cross-functional delivery models. Strong expertise in solution design, implementation leadership, and operational execution. Demonstrated success building consensus among diverse stakeholders and leading initiatives without relying solely on formal authority. Experience using AI-assisted documentation tools, business process improvement methodologies, customer journey mapping, or operational transformation strategies. Bilingual communication skills, which may be beneficial when working with diverse client groups and international stakeholders. Benefits: Competitive salary: Annual compensation ranging from $122,400 to $204,400, depending on experience, qualifications, skills, and work location. Remote working: Opportunity to work remotely from within the United States. Comprehensive benefits: Access to a range of employee benefits and healthcare programs. Professional growth: Opportunities to strengthen strategic leadership, client management, and solution delivery expertise. Leadership opportunities: Lead high-impact initiatives, develop team members, and influence business strategy across multiple functions. Global exposure: Collaborate with major international OEM and retail brands and diverse teams across a large business network. Strategic impact: Drive initiatives that directly contribute to client satisfaction, business growth, customer retention, and operational performance. Travel opportunities: Approximately 20% business travel for client meetings, program launches, workshops, and strategic planning activities. Innovative environment: Work in a forward-thinking organization that encourages practical innovation, collaboration, and continuous improvement. Inclusive workplace: Join a diverse and collaborative working environment that values different perspectives, professional development, and equal opportunities.