Digital Marketing Account Director, Client Services

Accountabilities: You will oversee a portfolio of strategic client accounts, ensuring strong relationships, effective project execution, financial performance, and long-term partnership growth. Your responsibilities will include: Client Strategy and Account Leadership Own a portfolio of key client accounts and associated projects, with responsibilities adapted to account complexity, revenue, and strategic priorities. Serve as the primary point of accountability for client relationships and successful project delivery. Build trusted relationships with senior stakeholders and decision-makers while developing a deep understanding of their businesses, industries, customers, and objectives. Translate client goals into strategic opportunities aligned with the agency's capabilities. Lead quarterly planning sessions, business reviews, roadmap discussions, and executive presentations. Monitor account health, client satisfaction, retention risks, revenue, project performance, and future opportunities. Navigate challenging client conversations and complex account issues with confidence and sound judgment. Project and Delivery Management Manage client engagements from initiation through completion, maintaining accountability for scope, timelines, budgets, resources, quality, and deliverables. Translate approved scopes and client objectives into project plans, milestones, briefs, and clear deliverables. Develop and maintain project schedules, ensuring visibility into deadlines, dependencies, and responsibilities. Coordinate delivery across Strategy, Creative, Content, Marketing, Technology, and other production teams. Lead internal kickoffs, status meetings, and working sessions while managing day-to-day client communications and approvals. Identify risks, roadblocks, scope changes, and resource requirements, working with Operations and department leads to resolve them. Monitor project budgets and hours, addressing deviations from approved parameters. Maintain accurate project documentation, schedules, budgets, and statuses, and oversee project closeout. Account Growth and Financial Management Develop strategies to strengthen existing client relationships and expand partnerships. Identify opportunities for additional projects, services, retainers, and strategic engagements. Build and maintain account growth plans for key clients. Contribute to revenue and profitability objectives while monitoring account performance, forecasts, and resource utilization. Partner with Operations and agency leadership to ensure opportunities are properly scoped, priced, resourced, and positioned. Balance client expectations with the agency's financial and operational priorities. Business Development and Agency Growth Support the agency's business development strategy in collaboration with senior leadership. Manage new business pitch processes and assess RFP opportunities based on strategic fit, capabilities, revenue potential, and resource requirements. Lead the preparation of proposals, presentations, scopes, estimates, and strategic recommendations. Develop and deliver pitches that clearly communicate the agency's capabilities, approach, and value proposition. Build relationships with prospective clients, industry contacts, and partners in target markets. Gather and share market intelligence to identify potential new services and growth opportunities. Contribute significantly to new business development without being solely responsible for lead generation or the entire sales pipeline. Cross-Functional Leadership Act as the primary link between clients and internal Strategy, Creative, Technology, Marketing, Operations, and production teams. Ensure internal teams understand clients' broader business objectives and strategic priorities. Facilitate alignment and decision-making when priorities, budgets, timelines, and resources require trade-offs. Hold clients and internal teams accountable for agreed timelines, deliverables, approvals, and responsibilities. Mentor junior Client Services team members in account management, project delivery, client leadership, presentations, and account growth. Contribute to improving Client Services processes, project management standards, and business development practices. Requirements The ideal candidate brings extensive experience in client services and digital or integrated agency environments, combining strategic account leadership with hands-on project management and commercial expertise. The following qualifications are expected: 7–10+ years of progressive experience in account management, client services, project management, business development, consulting, digital marketing, or a related professional services field. Significant experience in a digital, creative, marketing, technology, or integrated agency environment preferred. Demonstrated ability to manage client relationships and the projects associated with those accounts simultaneously. Strong project management expertise, including scope development, scheduling, budgeting, resource allocation, dependencies, risk management, and cross-functional coordination. Proven success managing complex, high-value client relationships and engaging senior and executive-level stakeholders. Track record of identifying and developing organic account growth opportunities. Experience leading or significantly contributing to new business pitches, RFP responses, proposals, presentations, estimates, and scope development. Understanding of agency financial fundamentals, including revenue forecasting, project budgets, profitability, and utilization. Broad knowledge of digital strategy and services, with the ability to connect business challenges to multidisciplinary solutions. Excellent presentation, communication, facilitation, negotiation, and relationship-building skills. Strong executive presence and the ability to influence cross-functional teams without relying on direct authority. Ability to balance high-level strategic thinking with hands-on project management and delivery oversight. Willingness and ability to travel for client meetings, pitches, conferences, and agency events as needed. Benefits Work arrangement: Fully remote position within the United States. Employment type: Full-time. The source description does not specify salary, healthcare coverage, paid time off, retirement plans, or additional benefits.