Delivery Operations Specialist

Accountabilities:: Support Technical Account Managers and Agile Leads across the planning, execution, monitoring, control, and closure of customer projects, ensuring scope, schedules, budgets, quality, and customer commitments remain on track. Maintain integrated project plans, schedules, milestones, dependencies, RAID logs, action registers, and governance documentation to provide accurate visibility into project execution. Manage project financial information based on approved delivery plans and forecasts, including budgets, revenue forecasts, effort estimates, resource forecasts, billable utilization, milestone forecasts, and financial reconciliation. Analyze financial and operational variances, identify corrective actions, and provide recommendations to delivery leaders and project stakeholders. Maintain schedules, financial data, resource demand, assignments, time tracking, and operational reporting within the enterprise project and resource management system, ensuring information remains accurate, complete, and aligned with approved forecasts. Prepare executive-level project reporting covering project health, financial performance, forecast accuracy, schedule progress, resource utilization, risks, customer commitments, and recommended actions. Coordinate customer meetings, action items, issue resolution, dependencies, risk mitigation, change requests, and Statement of Work updates while ensuring timely follow-through and accountability. Identify resource conflicts, capacity constraints, changing forecasts, and other delivery issues, escalating them promptly and maintaining approved resource changes within the relevant systems. Monitor project performance through financial trends, schedule performance, forecast accuracy, utilization, delivery metrics, and project controls to identify risks and improve predictability. Coordinate communication among customers, Technical Account Managers, Agile Leads, delivery teams, leadership, vendors, and other stakeholders to ensure decisions, information, and commitments remain aligned. Maintain complete project governance records, including financial documentation, decision and change logs, project repositories, meeting records, schedules, RAID logs, and customer communications. Identify risks, issues, financial variances, schedule impacts, and customer concerns early, escalating them with practical mitigation recommendations. Continuously identify opportunities to improve project delivery processes, financial reporting, forecasting accuracy, governance, operational efficiency, and overall delivery performance. Requirements 4–5+ years of experience supporting internal clients or business units in an IT, software implementation, healthcare technology, professional services, or similar environment. Working knowledge of project management practices including planning, scheduling, budgeting, forecasting, risk management, resource management, project controls, customer delivery, and governance. Experience managing or supporting project budgets, revenue forecasts, financial reporting, Statement of Work management, resource planning, utilization reporting, and project schedules. Demonstrated experience with project financial management, including budgeting, forecasting, resource planning, utilization analysis, financial reporting, revenue recognition support, and project controls. Experience using Professional Services Automation and project management platforms such as Klient PSA, Jira, Confluence, Microsoft Project, Certinia, Kantata, or comparable enterprise systems. CAPM or PMP certification is preferred; candidates actively pursuing a recognized PMI certification are also encouraged to apply. Experience preparing executive-level reporting, including financial dashboards, project health reports, forecast analysis, resource utilization metrics, and delivery performance reporting. Strong analytical skills, with the ability to identify financial variances, project risks, schedule impacts, resource constraints, and potential delivery issues before they affect customers. Excellent organizational, planning, prioritization, and time-management abilities, with the capacity to manage multiple concurrent customer projects in a fast-paced environment. Strong communication and stakeholder-management skills, with the ability to build trusted relationships, manage customer expectations, and collaborate effectively across functions. Self-motivated and proactive approach, with a continuous-improvement mindset and the ability to work independently while partnering closely with Technical Account Managers, Agile Leads, and delivery leadership. Demonstrated interest in developing a career in project management, customer delivery, and Technical Account Management. Commitment to collaborative, inclusive, and respectful working environments. Benefits Fully remote work environment within the United States. Flexible time-away policy, including paid time off, personal days, and sick days. Competitive salary and health/medical benefits. Retirement savings support through 401(k) employee contribution options. Life and disability insurance. Employee Assistance Program. Access to FHIR-focused learning and professional development programs. Access to Skillsoft learning resources. Employee engagement and community-building initiatives. Opportunity to join a growing healthcare technology organization focused on improving the way healthcare data is managed and exchanged. Supportive, inclusive environment that values diversity, belonging, and authentic contributions. Opportunities to grow expertise in project management, customer delivery, operational leadership, and technical account management.