Deal Operations Manager

Accountabilities: Build and continuously improve the global deal operations workflow, covering intake, routing, approval readiness, SLAs, escalation paths, and exception handling. Own approval readiness within CPQ, including quote quality checks, required fields, approval context, discount rationale, and downstream handoff requirements. Support Sales and Sales Leadership with the construction and design of new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard deals. Translate commercial strategies into approval-ready deal structures with clear value exchange, risk considerations, concession logic, billing terms, contract timing, and implementation assumptions. Coordinate with Legal on non-standard terms, contract language, execution paths, risk ownership, and customer-requested changes. Partner with Finance to ensure revenue recognition, billing, payment terms, product lines, start dates, order forms, and approval evidence are properly addressed before signature. Support pricing and packaging initiatives by translating commercial decisions into CPQ logic, approval paths, field processes, and reporting requirements. Help operationalize new product introductions by defining deal rules, quote requirements, launch constraints, fallback paths, and guidance for early transactions. Own the handoff from approved quotes into ordering, billing, commissions, reporting, and customer lifecycle systems. Run operating cadences using KPIs, defect logs, root-cause analysis, action tracking, and continuous improvement initiatives. Identify and implement automation and AI opportunities across intake, routing, approval summaries, quote checks, documentation, and cycle-time reduction. Requirements Bachelor’s degree in Business, Finance, Economics, or a related field, or equivalent practical experience. 5+ years of experience in Deal Desk, Deal Operations, Revenue Operations, Sales Operations, or a comparable commercial operations function, ideally within B2B SaaS. Hands-on experience with CPQ platforms such as DealHub or comparable tools, together with strong knowledge of quote-to-cash or lead-to-cash processes. Demonstrated experience structuring and reviewing complex or non-standard commercial agreements, including multi-year, ramped, expansion, and multi-product deals. Working knowledge of revenue recognition concepts, billing and order processes, and contract execution workflows involving Legal and Finance. Experience designing scalable processes, documentation, SLAs, decision rules, and operating cadences, including KPI reviews and root-cause analysis. Strong analytical skills and confidence working with Salesforce and reporting tools. Strong commercial judgment and the ability to balance customer value, risk, revenue, and margin considerations. Excellent cross-functional communication and coordination skills, with the ability to influence stakeholders without direct authority. Exceptional attention to detail and a disciplined approach to quote quality, approval readiness, and pre-signature checks. A continuous-improvement mindset, with an interest in automation and AI applications that can reduce cycle time and rework. Demonstrated AI literacy, including the ability to use AI tools to improve productivity, decision-making, and quality while applying sound judgment and critical thinking. Benefits Base salary range of $81,400–$110,000 for U.S.-based hires; compensation may vary according to location, role scope, skills, experience, education, and relevant training. Monthly remote-work stipend covering expenses such as home internet and electricity. Home-office equipment package from the start, including a laptop, keyboard, monitor, and related essentials. Additional home-office equipment upgrades or access to a local co-working space after onboarding. 25 days of annual leave plus applicable national holidays. Sick leave and parental leave benefits. Personal development fund for courses, books, conferences, and professional materials. Annual international team-building trip, along with quarterly and monthly online team events. Flexible working schedules designed to support work-life balance. Fully remote working environment with an international, collaborative team. Where applicable, competitive commission opportunities for eligible roles.