Customer Support Agent – Dutch Speaker

Accountabilities: Respond to customer inquiries through phone, WhatsApp, live chat, and email. Guide hotel customers through platform features, settings, and standard workflows. Resolve Tier 1, non-technical questions efficiently and confidently. Escalate more complex technical or customer issues to the appropriate Customer Success and Technical teams. Maintain accurate and up-to-date customer information and interaction records in HubSpot. Learn from and contribute to the internal knowledge base to improve support quality and consistency. Collaborate with the wider Customer Success team to provide a positive and reliable customer experience. Work scheduled shifts from 16:00 to 00:00 CET, with occasional weekend support when required. Requirements: Native or fluent Dutch proficiency. Advanced English proficiency, both written and spoken. 0–1 years of experience in customer support, hospitality, or a related customer-facing role. Previous experience in hotel front desk operations, reservations, food and beverage (F&B), or similar hospitality environments is welcome. Strong written and verbal communication skills, with the ability to explain information clearly and professionally. Comfortable learning new software platforms and digital tools. Patient, organized, approachable, and genuinely motivated by helping others. Ability to manage customer questions calmly and identify when an issue needs to be escalated. Comfortable working scheduled shifts and occasional weekends. Nice to have: Familiarity with property management systems (PMS), point-of-sale (POS) systems, or channel management tools. Must be based in Latin America and have access to a computer and reliable internet connection. Candidates must submit their CV in English. An optional video presentation of up to two minutes explaining relevant experience and suitability for the role is encouraged and may receive priority. Please note that the use of AI tools during interviews is strictly prohibited. Professional references may be requested during the final selection stages, and selected candidates may be asked to update their LinkedIn profile. Benefits: Fully remote working arrangement for candidates based in Latin America. Full-time position. Opportunity to begin and develop a career in hospitality technology and customer success. Opportunity to work with an international, multilingual team. Direct learning and support from an experienced Customer Success team. Exposure to hospitality software, customer support tools, and hotel operations. Scheduled working hours of 16:00–00:00 CET (approximately 11:00 AM–7:00 PM EST).