Sr. Customer Advocacy Manager, US Immigration

Amazon Immigration is seeking a strategic and results-oriented US Sr. Customer Advocacy Manager to lead, build, and develop the team that owns our end-to-end escalations program across Amazon’s US business. Basic qualifications: - Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field - Experience handling ambiguous or undefined challenges through strong problem solving abilities - 3+ years of partnering with cross functional teams experience - Experience managing direct reports - 7+ years of corporate US immigration experience in a high-volume environment — you have operated as a subject-matter expert managing nonimmigrant and green card employment-based immigration at scale (large caseloads, multiple concurrent matters, tight SLAs, complex program management). Preferred: - 5+ years of leading large complex programs experience - Knowledge of compensation/total rewards, talent management, performance management, compliance, and organization design and development - Experience managing cross-functional projects and initiatives - Experience in team management and building (including coaching and mentoring) - Knowledge of process improvement, ideally including Lean, Kaizen and Six Sigma - experience as a corporate immigration attorney, specialist, or case worker. - Experience navigating rapidly evolving US government immigration policy and translating regulatory changes into operational action. - Demonstrated ability to flex team capacity to address urgent, emergent US immigration policy issues — leading cross-functional review, response design, and communication under rapidly changing regulatory conditions. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 138,400.00 - 187,300.00 USD annually USA, WA, Seattle - 138,400.00 - 187,300.00 USD annually