Customer Success Coordinator

Accountabilities:: Lead onboarding and training for new clients, ensuring smooth implementation, strong product adoption, and long-term engagement. Serve as the primary day-to-day contact for clients, building trusted relationships and developing a strong understanding of their needs. Listen to customer feedback, document key insights, and communicate relevant information to internal teams. Identify potential growth and upselling opportunities and communicate them to the sales team. Collaborate with sales, marketing, and product teams to strengthen customer retention throughout the customer journey. Maintain accurate records of client activity, follow-ups, and potential leads within the CRM. Support product demonstrations and presentations led by the business development team. Research relevant industry developments, events, and webinars and participate in activities that support business and customer engagement. Contribute to customer satisfaction and retention initiatives across both Canadian and US markets. Requirements Post-secondary degree or diploma with a strong understanding of technology. Up to 2 years of experience in customer success, sales, business development, or another customer-facing role; internships, co-ops, and part-time experience are considered relevant. Strong oral and written communication skills, with bilingual proficiency. Genuine interest in sales and business development, combined with an entrepreneurial mindset. Strong interpersonal and relationship-building abilities, with empathy and a customer-focused approach. Fast learner who is curious about technology and comfortable adapting to new information and situations. Energetic, proactive, and motivated to take ownership in a fast-paced environment. Positive attitude, enthusiasm, curiosity, and a good sense of humour. Youth Employment Program eligibility: post-secondary graduate, under 30 years old, Canadian citizen or permanent resident, and first-time participant in the Youth Employment Program. Benefits Work from a downtown Montreal office conveniently located near Peel Metro. Competitive compensation package, including stock options. Opportunity to join an enthusiastic and dynamic team in a fast-paced learning environment. Exposure to technology, customer success, sales, marketing, product, and business development functions. Opportunities to meet influencers within the technology community and expand your professional network. Monthly team events. Office kitchen stocked with healthy snacks and beverages. Opportunity to contribute to growth initiatives across both Canadian and US markets. Inclusive and accessible workplace committed to diversity and equal opportunity.