Customer Solutions Architect

Accountabilities: You will be responsible for driving customer implementations, maintaining technical relationships, and ensuring the platform delivers measurable value throughout the customer lifecycle. Your main responsibilities will include: Serve as the primary technical point of contact for an assigned portfolio of enterprise customers, from contract signature through renewal. Lead technical onboarding activities, including kickoff meetings, implementation planning, connectivity setup, access configuration, and validation against agreed success criteria. Configure and validate data sources across identity, endpoint, infrastructure, network, and backup systems. Ensure data quality and accuracy within the platform's knowledge graph. Design solutions for customer requirements not yet supported by the platform, including new data collectors and integrations such as ServiceNow CMDB. Translate customer needs into clear technical requirements and collaborate with engineering teams to deliver appropriate solutions. Coordinate customer-side testing and validate new integrations and solutions before go-live. Conduct regular technical reviews to assess system coverage, data health, and outstanding issues, proactively identifying potential problems. Troubleshoot customer configuration issues, manage technical escalations, and provide engineering teams with detailed diagnoses of product defects. Support services and incident response teams by providing relevant platform data and IT environment context during assigned customer incidents. Share customer feedback, recurring technical requirements, and onboarding challenges with product and engineering teams. Perform additional responsibilities as required. Requirements The ideal candidate combines strong enterprise infrastructure knowledge with customer-facing technical experience, implementation expertise, and the ability to translate complex requirements into practical solutions. The following qualifications and skills are expected: Bachelor's degree in a technical discipline or equivalent practical experience. At least 5 years of experience in a customer-facing technical position, such as Technical Account Manager, Solutions Architect, Implementation Engineer, or Senior Systems or Security Engineer. Proven experience leading customer implementations or onboarding projects, including planning, timeline management, dependency coordination, and stakeholder alignment. Strong working knowledge of enterprise infrastructure, including Active Directory, Entra ID, Azure, AWS, virtualization, networking, and backup platforms. Understanding of APIs, data flows, and authentication models, including OAuth, service accounts, and least-privilege principles. Ability to design technical integrations and translate requirements into clear documentation for engineering teams. Scripting experience with Python or PowerShell for troubleshooting and configuration. Excellent analytical, organizational, and problem-solving skills. Strong written and verbal communication skills, with the ability to build trusted relationships and demonstrate leadership. Ability to collaborate effectively with stakeholders at all organizational levels. Preferred experience in security operations, incident response, or disaster recovery. Familiarity with asset inventory, Configuration Management Databases (CMDB), or Cyber Asset Attack Surface Management (CAASM) tools, particularly ServiceNow. Ability to demonstrate professionalism, accountability, and strong relationship-building skills in a customer-focused environment. Benefits Annual salary ranging from $150,000 to $185,000. Full-time employment. Fully remote position within the United States. Opportunity to work on innovative cybersecurity and operational recoverability solutions. Exposure to complex enterprise IT environments and collaboration with experienced technical and engineering teams. Opportunity to influence product development through direct customer feedback and integration requirements.