Coupa Tier 3 Systems Administrator

Accountabilities: Manage Tier 3 technical escalations: Act as the primary escalation point for complex incidents, configuration challenges, and system defects within the Coupa platform, ensuring timely resolution and minimal business disruption. Administer Coupa Sourcing: Manage and optimize sourcing functionality, including strategic sourcing events, bidding processes, and related workflows, to support efficient and effective procurement operations. Oversee contract lifecycle management: Administer the Coupa Contract Lifecycle Management (CLM) module, maintaining contract governance, streamlining approval workflows, and supporting compliance with organizational policies. Manage supplier information and relationships: Maintain supplier data accuracy and integrity, oversee supplier onboarding and ongoing record management, and ensure supplier management processes operate effectively. Optimize procurement workflows: Configure and support Coupa Procurement functionality, including requisitioning and purchasing processes, to improve usability, efficiency, and compliance with procurement policies. Lead implementation initiatives: Support and manage end-to-end Coupa implementation projects, covering planning, configuration, data migration, testing, deployment, user adoption, and post-launch stabilization. Ensure production system reliability: Monitor production operations, investigate recurring incidents, perform root cause analysis, and implement sustainable corrective actions to prevent future disruptions. Manage enterprise integrations: Configure, monitor, and troubleshoot integrations between Coupa, SAP ERP, and SAP Concur to maintain accurate data exchange and consistency across procurement, finance, and related business systems. Maintain system administration and security: Oversee user administration, role-based access configuration, system maintenance, and platform settings to support secure and reliable operations. Drive continuous improvement: Identify opportunities to enhance system performance, automate repetitive processes, improve procurement workflows, and align platform capabilities with evolving business needs. Collaborate with stakeholders: Work with business users, procurement teams, finance specialists, and technical stakeholders to resolve issues, prioritize enhancements, and translate complex requirements into effective technical solutions. Requirements Professional experience: At least 8 years of professional experience in IT services, enterprise application administration, or related technical roles, with specialized expertise in Coupa platform administration and support. Coupa platform expertise: Strong hands-on experience administering and supporting Coupa, particularly the Sourcing, Contract Lifecycle Management (CLM), Supplier Management, and Procurement modules. Tier 3 production support: Demonstrated experience handling complex production incidents, advanced troubleshooting, root cause analysis, system configuration issues, and critical escalations in enterprise environments. Enterprise systems integration: Proven experience supporting and troubleshooting integrations between Coupa and SAP ERP, as well as SAP Concur, with an understanding of data consistency and cross-system dependencies. Coupa administration: Strong knowledge of user management, role configuration, platform settings, system maintenance, access controls, and operational support procedures. Implementation and deployment experience: A successful track record of participating in or leading major Coupa implementation projects, including requirements gathering, configuration, data migration, testing, go-live, and post-implementation support. Technical problem-solving: Strong analytical and troubleshooting abilities, with the capacity to investigate complex system behaviors, identify underlying causes, and implement reliable, long-term solutions. Business process understanding: Ability to understand enterprise procurement workflows, sourcing activities, contract governance, supplier management, and purchasing operations. Requirements analysis: Demonstrated ability to translate complex business requirements into practical technical configurations and system enhancements while balancing operational needs and platform capabilities. Data integrity and security: Knowledge of data management principles, access controls, system security, and governance practices required to maintain reliable enterprise applications. Communication and collaboration: Strong written and verbal communication skills, with the ability to work effectively with technical teams, procurement professionals, finance stakeholders, and business users. Ownership and continuous improvement: A proactive, detail-oriented approach to incident resolution, system optimization, stakeholder management, and the ongoing improvement of enterprise procurement technology. Benefits Competitive annual salary: Compensation ranging from ₹15–18 lakh per annum (LPA) , as indicated in the original job listing. Remote work flexibility: Fully remote work arrangement within India, offering flexibility in managing your work environment. Full-time employment: A full-time opportunity within the IT services sector. Enterprise technology exposure: The opportunity to work with enterprise procurement systems and integrations involving Coupa, SAP ERP, and SAP Concur. Technical career development: Opportunities to deepen expertise in procurement technology, enterprise application administration, production support, and systems integration. Project ownership: Exposure to major implementation initiatives, complex technical escalations, and platform optimization projects. Cross-functional collaboration: Work with procurement, finance, IT, and business stakeholders to deliver solutions that improve enterprise operations.